Platform Engineer & Production Support

Strategic Staffing Solutions; Charlotte (NC); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Strategic Staffing Solutions is looking for a seasoned Production Support Engineer to lead support efforts for over 20 applications. This role demands 10+ years of platform engineering experience, with proficiency in SRE, DevOps, and tools like Grafana and Splunk. The position is hybrid, requiring 3 days on-site in Charlotte, NC. Ideal candidates will have hands-on experience in cloud-native environments and a strong capability for mentorship and managing production incidents. Visa sponsorship is available, and the candidate will be part of a 24x7 on-call rotation.

Qualifications

• 10+ years of platform engineering and production support experience.
• 5+ years of experience with OpenShift, Java, Microservices, Spring Boot, Python.
• 5+ years of experience creating observability dashboards using Grafana, Splunk, AppDynamics.
• 5+ years of experience in incident management using AIOps, ServiceNow.
• 4+ years of experience with distributed systems and cloud-native platforms.

Responsibilities

• Lead production support efforts across a portfolio of 20+ applications.
• Design and build advanced observability dashboards.
• Proactively identify risks through gap analysis and predictive alerting.
• Troubleshoot complex production issues across distributed microservices.
• Drive adoption of modern SRE practices including automation.
• Support cloud-native applications running on OpenShift and Kubernetes.
• Collaborate with development teams during release cycles.
• Participate in a 24x7 on-call rotation.
• Mentor engineers and promote best practices.

Skills

Site Reliability Engineering (SRE)

DevOps

Production support

Automation

Observability

Tools

Grafana

Splunk

AppDynamics

Prometheus

OpenShift

Kubernetes

Java

Python

React.js

Job description

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Location: CHARLOTTE NC 28202/ Irving, TX/ Minneapolis, MN

Hybrid Work- 3 days on site/ 2 days remote

This role focuses heavily on application production engineering, reliability, observability, and operational excellence within cloud-native environments.

The ideal candidate will be a hands-on engineer with strong Site Reliability Engineering (SRE), DevOps, and production support expertise who can operate effectively in fast-paced, production-critical environments.

Key Responsibilities

• Lead production support efforts across a portfolio of 20+ applications, ensuring stability, performance, and rapid issue resolution


• Design and build advanced observability, monitoring, and alerting dashboards using Grafana, Splunk, AppDynamics, Prometheus, and related tools


• Proactively identify risks through gap analysis, anomaly detection, predictive alerting, and intelligent monitoring


• Troubleshoot complex production issues across distributed microservices environments and reduce MTTR


• Drive adoption of modern SRE practices including automation, AIOps, and intelligent monitoring solutions


• Support cloud-native applications running on OpenShift and Kubernetes platforms


• Collaborate with development teams during release cycles to ensure production readiness and operational support


• Participate in a 24x7 on-call rotation and respond with urgency during production incidents


• Mentor engineers and promote best practices across SRE, DevOps, and platform engineering disciplines


• Operate effectively across multiple responsibilities in high-pressure production environments

Required Qualifications

• 10+ years of platform engineering and production support experience


• 5+ years of experience with:


• OpenShift


• Java


• Microservices


• Spring Boot


• Python


• 5+ years of observability dashboard creation experience using:


• Grafana


• Splunk


• SPLOC


• AppDynamics


• 5+ years of observability alerting and incident management experience using:


• AIOps


• ServiceNow


• BigPanda


• 4+ years of experience with:


• React.js


• Relational databases


• 4+ years of experience with:


• Distributed systems


• Cloud-native platforms

Preferred Qualifications

• Experience within financial services environments


• Prior software development experience, particularly within Java-based ecosystems