Production Support Engineer (Salesforce) - Incident Ready

Tata Consultancy Services; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology consulting firm is seeking a Production Support Engineer to support Salesforce-based platforms and customer integrations. Responsibilities include troubleshooting incidents, implementing system updates, and automating tasks. The ideal candidate has a Bachelor of Computer Science and 2-3 years of experience in a similar role, along with knowledge of automation tools, SQL, and incident management practices.

Qualifications

• 2-3 years of related experience in vendor collaboration and incident management.

Responsibilities

• Support Salesforce-based platforms and customer-facing integrations.
• Troubleshoot Sev1/Sev2 incidents and provide RCA.
• Participate in testing and validation of new software releases.
• Assist in implementing system updates and enhancements.
• Maintain system logs and documentation.
• Automate relevant tasks using Python.

Skills

Salesforce support

Incident management

Automation tools

Python

SQL

NoSQL

Collaboration

Education

Bachelor of Computer Science

Tools

ServiceNow

Dynatrace

Job description

A technology consulting firm is seeking a Production Support Engineer to support Salesforce-based platforms and customer integrations. Responsibilities include troubleshooting incidents, implementing system updates, and automating tasks. The ideal candidate has a Bachelor of Computer Science and 2-3 years of experience in a similar role, along with knowledge of automation tools, SQL, and incident management practices.