Production Support Engineer

Tata Consultancy Services; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology consulting firm is seeking a Production Support Engineer to support Salesforce-based platforms and customer integrations. Responsibilities include troubleshooting incidents, implementing system updates, and automating tasks. The ideal candidate has a Bachelor of Computer Science and 2-3 years of experience in a similar role, along with knowledge of automation tools, SQL, and incident management practices.

Qualifications

• 2-3 years of related experience in vendor collaboration and incident management.

Responsibilities

• Support Salesforce-based platforms and customer-facing integrations.
• Troubleshoot Sev1/Sev2 incidents and provide RCA.
• Participate in testing and validation of new software releases.
• Assist in implementing system updates and enhancements.
• Maintain system logs and documentation.
• Automate relevant tasks using Python.

Skills

Salesforce support

Incident management

Automation tools

Python

SQL

NoSQL

Collaboration

Education

Bachelor of Computer Science

Tools

ServiceNow

Dynatrace

Job description

Overview

Production Support Engineer at Tata Consultancy Services. You’ll support Salesforce-based platforms and customer-facing integrations.

Responsibilities

• Support Salesforce-based platforms and customer-facing integrations.
• Troubleshoot Sev1/Sev2 incidents and provide RCA.
• Participate in testing and validation of new software releases.
• Assist in implementing system updates and enhancements.
• Maintain system logs, documentation, and support records.
• Ensure adherence to ITIL and other compliance frameworks.
• Automate relevant tasks; experience with automation tools and Python is preferred.
• Collaborate with offshore teams and vendors; 2-3 years of experience is typical.
• Knowledge of incident management (ServiceNow, ITIL).
• Knowledge of databases (SQL, NoSQL) and monitoring tools (e.g., Dynatrace).
• Experience integrating Salesforce with enterprise systems.

Qualifications

• Bachelor of Computer Science
• 2-3 years of related experience (vendor collaboration, Sev1/Sev2 incidents).

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting