Salesforce App Support Specialist — Incident & Helpdesk

GlobalPoint; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

GlobalPoint is seeking an experienced IT Support Specialist to provide technical support for enterprise Salesforce applications in Denver, Colorado. The ideal candidate will assist both internal teams and external users by troubleshooting application issues, managing incidents, and ensuring prompt resolution of technical requests.

The role requires excellent communication and analytical skills, along with hands-on experience in IT support and familiarity with tools like Jira and Salesforce. This is a fantastic opportunity to work in a fast-paced environment with a focus on customer service.

Qualifications

• Minimum of 3 years of experience providing IT, application, or technical support.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical support for Salesforce and integrated third‑party applications.
• Troubleshoot, research, and resolve application‑related issues.
• Log, track, and monitor incidents using ticketing systems.

Skills

Salesforce CRM

Technical Support

Troubleshooting

Microsoft Office

Google Workspace

Incident Management

Customer Support

Tools

Jira

Salesforce Helpdesk

Job description

GlobalPoint is seeking an experienced IT Support Specialist to provide technical support for enterprise Salesforce applications in Denver, Colorado. The ideal candidate will assist both internal teams and external users by troubleshooting application issues, managing incidents, and ensuring prompt resolution of technical requests.

The role requires excellent communication and analytical skills, along with hands-on experience in IT support and familiarity with tools like Jira and Salesforce. This is a fantastic opportunity to work in a fast-paced environment with a focus on customer service.