Production Support Engineer - FinTech SaaS (Hybrid/Remote)

SavvyMoney; Dublin (CA); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Equity Compensation Package

Flexible Time Off

Medical, Dental, Vision – 100% premium

Disability/Life Insurance

Remote work setup reimbursement

Monthly phone/internet stipend

401k matching

Team events & culture activities

Volunteer time off

Office in Dublin, CA

Job summary

SavvyMoney, a San Francisco Bay Area fintech company with a Dublin, CA office, seeks a Technical Support Engineer for a hybrid role (Dublin, CA or East Coast). You will own partner-reported production issues, diagnose across the stack, and drive resolution with Engineering, Product, and Customer Success.

Ideal candidates have 3+ years in technical support for SaaS, strong REST API/JSON troubleshooting, SQL data investigation, and experience with log analysis.

Qualifications

• 3+ years in technical support for SaaS or platform products.
• Hands-on troubleshooting of REST APIs and JSON.
• Proficiency with SQL for data investigation.
• Experience with log analysis and monitoring/observability tooling.
• Excellent knowledge of consumer lending and deposit banking with ability to translate a partner's business description into technical root cause.

Responsibilities

• Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escalate, and communicate status until closed.
• Investigate across the stack: logs, API traffic, queries, and partner integrations in lending/deposit workflows.
• Keep partners informed with clear, timely updates and meet response/resolution targets.
• Monitor live integrations and tune alerts to reduce noise.
• Collaborate with Engineering and Product on issues requiring code/product changes and write reproducible bug reports.
• Turn recurring issues into permanent fixes with runbooks and knowledge base improvements.

Skills

REST APIs

SQL

Log analysis

SaaS support

Partner communication

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Jira Service Management

AWS

REST API testing tools

Job description

SavvyMoney, a San Francisco Bay Area fintech company with a Dublin, CA office, seeks a Technical Support Engineer for a hybrid role (Dublin, CA or East Coast). You will own partner-reported production issues, diagnose across the stack, and drive resolution with Engineering, Product, and Customer Success.

Ideal candidates have 3+ years in technical support for SaaS, strong REST API/JSON troubleshooting, SQL data investigation, and experience with log analysis.