Technical Support Engineer (Dublin, CA or East Coast)

SavvyMoney; Dublin (CA); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Equity Compensation Package

Flexible Time Off

Medical, Dental, Vision – 100% premium

Disability/Life Insurance

Remote work setup reimbursement

Monthly phone/internet stipend

401k matching

Team events & culture activities

Volunteer time off

Office in Dublin, CA

Job summary

SavvyMoney, a San Francisco Bay Area fintech company with a Dublin, CA office, seeks a Technical Support Engineer for a hybrid role (Dublin, CA or East Coast). You will own partner-reported production issues, diagnose across the stack, and drive resolution with Engineering, Product, and Customer Success.

Ideal candidates have 3+ years in technical support for SaaS, strong REST API/JSON troubleshooting, SQL data investigation, and experience with log analysis.

Qualifications

• 3+ years in technical support for SaaS or platform products.
• Hands-on troubleshooting of REST APIs and JSON.
• Proficiency with SQL for data investigation.
• Experience with log analysis and monitoring/observability tooling.
• Excellent knowledge of consumer lending and deposit banking with ability to translate a partner's business description into technical root cause.

Responsibilities

• Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escalate, and communicate status until closed.
• Investigate across the stack: logs, API traffic, queries, and partner integrations in lending/deposit workflows.
• Keep partners informed with clear, timely updates and meet response/resolution targets.
• Monitor live integrations and tune alerts to reduce noise.
• Collaborate with Engineering and Product on issues requiring code/product changes and write reproducible bug reports.
• Turn recurring issues into permanent fixes with runbooks and knowledge base improvements.

Skills

REST APIs

SQL

Log analysis

SaaS support

Partner communication

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Jira Service Management

AWS

REST API testing tools

Job description

Technical Support Engineer (Dublin, CA or East Coast)

**Candidates must be legally authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.

About SavvyMoney

SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to over 1,600 + bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms.

Recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 20 Places to Work in the San Francisco Bay Area" for the last 3 years, and also listed as an Inc.5000 Fastest Growing Company for the last 3 years. We pride ourselves on a culture of collaboration, innovation, and mutual respect. We're a team that supports each other's growth, celebrates successes, and genuinely enjoys the work we do.

Our corporate office is located in Dublin, CA, and we offer a hybrid work environment, allowing for a balance of weekly in-office collaboration and remote work flexibility. We are also open to highly qualified candidates on the East Coast that would work 100% Remotely.

As a SavvyMoney Technical Support Engineer, you'll be the technical owner of partner-reported production issues - diagnosing problems across our integrations, driving them to resolution, and keeping partners informed along the way. You'll work directly with financial institution partners and closely with Engineering, Product, and Customer Success.

What you'll do

• Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escal, and communicate status until the issue is closed.
• Investigate across the stack - application logs, API traffic, database queries, and partner-side integrations spanning lending and deposit workflows.
• Keep partners informed with clear, timely written updates, and meet defined response and resolution targets.
• Monitor live integrations to catch problems before partners report them, and tune alerts and dashboards to reduce noise.
• Partner with Engineering and Product on issues requiring code or product changes: write reproducible bug reports and follow them to resolution.
• Turn recurring issues into permanent fixes - runbooks, knowledge base articles, automation, or monitoring improvements and surface underlying product gaps.

What you'll bring

• 3+ years in technical support, application support, or production support for a SaaS or platform product.
• Hands-on troubleshooting of REST APIs and JSON
• Proficiency with SQL for data investigation.
• Experience with log analysis and monitoring or observability tooling.
• Excellent knowledge of consumer lending and deposit banking with fluency to translate a partner's business-language description into a technical root cause.
• Comfort handling regulated consumer financial data and following established procedures for access, escalation, and documentation.
• Sound judgment about priorities when several issues are open at once.

Nice to have

• Experience supporting integrations with digital banking platforms or core processors
• Familiarity with AWS or a comparable cloud platform.
• Troubleshooting experience with SAML SSO and TLS/SSL certificates.
• Testing and troubleshooting web and mobile applications.
• Experience with Jira Service Management or a similar ticketing platform.
• Scripting (Python or similar) for support automation.
• Bachelor's degree in Computer Science or a related technical field.

The annual base salary for this position is $105,000.00 to $115,000.00 based on experience and location.

Additionally we provide

• Equity Compensation Package
• Flexible Time Off (FTO) - take time off as needed to rest and recharge.
• Medical, Dental, Vision – 100% premium paid for employee
• Disability/Life Insurance
• Opportunity for learning and career growth with a top Bay Area technology company
• Reimbursement for remote work setup
• Monthly stipend for phone and internet
• Team building events, culture activities, all hands events
• Paid time off to volunteer and serve the community
• 401k matching contribution
• Beautiful California East Bay offices in Dublin, CA

SavvyMoney’s EEO Statement

SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affinitive Action Employer.