Production Support Engineer – Connect & RAMP

LinuxCareers; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Coforge in the United States is seeking a Production Support Engineer to ensure uptime for US Regional Applications, monitor performance, resolve incidents, and meet SLA commitments across Oracle Database, Linux, and modern DevOps tooling.

The role emphasizes SQL diagnostics, log analysis, and collaboration with ITIL processes, with hands-on experience using Splunk and Dynatrace, Jenkins, and GitHub for deployments and debugging.

Qualifications

• 3–8 years of relevant experience in Production Support or Application Support.
• Advanced knowledge of Oracle Database.
• Strong SQL skills including DDL and DML queries, joins, aggregate functions, and CASE statements.
• Experience with Linux-based infrastructure and cloud services.
• Strong monitoring, troubleshooting, and server log debugging skills.
• Experience with monitoring tools such as Splunk and/or Dynatrace.
• Experience creating alerts and dashboards and optimizing monitoring alerts.
• Experience with ITIL processes including Incidents, Problems, and RFCs.
• Experience with GitHub for code debugging and Jenkins for deployments.

Responsibilities

• Provide production support for US Regional Applications with continuous monitoring and timely incident resolution.
• Monitor application and infrastructure performance using Splunk, Dynatrace, and other tools to minimize downtime.
• Troubleshoot production issues by analyzing server and application logs.
• Write and execute SQL queries for data investigation and troubleshooting.
• Support application deployments using Jenkins and GitHub for code review and debugging.
• Participate in ITIL processes including Incident, Problem, and RFC/Change Management.
• Configure monitoring alerts and dashboards and contribute to alert optimization.

Skills

Oracle Database

SQL

Linux

ITIL processes

Incident management

Splunk

Dynatrace

Dashboards/Alerts

Jenkins

GitHub

Tools

Splunk

Dynatrace

Jenkins

GitHub

Job description

Coforge is hiring a Production Support Engineer for their Connect & RAMP applications. This role involves providing production support for US Regional Applications, ensuring continuous monitoring, incident resolution, and SLA compliance across Oracle Database, Linux, and modern DevOps tooling.

What You'll Do

• Provide production support for US Regional Applications with continuous monitoring and timely incident resolution
• Monitor application and infrastructure performance using Splunk, Dynatrace, and other tools to minimize downtime
• Troubleshoot production issues by analyzing server and application logs
• Write and execute SQL queries for data investigation and troubleshooting
• Support application deployments using Jenkins and GitHub for code review and debugging
• Participate in ITIL processes including Incident, Problem, and RFC/Change Management
• Configure monitoring alerts and dashboards and contribute to alert optimization

What You Need

• 3–8 years of relevant experience in Production Support or Application Support
• Advanced knowledge of Oracle Database
• Strong SQL skills including DDL and DML queries, joins, aggregate functions, and CASE statements
• Experience working with Linux-based infrastructure and cloud services
• Strong monitoring, troubleshooting, and server log debugging skills
• Experience with monitoring tools such as Splunk and/or Dynatrace
• Experience creating alerts and dashboards and optimizing monitoring alerts
• Experience with ITIL processes including Incidents, Problems, and RFCs
• Experience with GitHub for code debugging and Jenkins for deployments

Nice to Have

• Experience supporting business-critical production applications
• Familiarity with CI/CD processes and deployment pipelines
• Experience in proactive application monitoring and incident prevention