Production Support Engineer

TEKsystems; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated individual for a critical role in the Front Office FICC Credit business. This position involves providing application support, managing incidents, and developing automation tools in a fast-paced trading environment. The ideal candidate will possess strong technical skills in Python, Unix/Linux, and SQL, along with the ability to adapt to a dynamic work setting. This hybrid role offers a competitive pay range and a comprehensive benefits package, making it an exciting opportunity for those looking to make a significant impact in the financial technology sector.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Experience in application support with a focus on Python and incident management.
• Strong problem diagnosis skills in a high-intensity trading environment.

Responsibilities

• Provide application support and resolve issues related to Python and trading systems.
• Develop automation tools and manage user queries effectively.

Skills

Python

Unix/Linux

SQL

Shell Scripting

Application Support

Incident Management

Tools

ITRS

Autosys

Splunk

Ansible

Dynatrace

Job description

***Onsite in midtown NYC - 4 Days a week

***MUST HAVE front office (fixed income and bonds) experience

Details:

This is a critical role supporting the Front Office FICC Credit business, requiring a motivated and flexible individual to work closely with Application Developers, Peer Support Leads, Application Managers, Offshore Teams, and Infrastructure Support. This high-profile role operates in a high-intensity environment, demanding Business and Technical acumen, quick information assimilation, and a focus on Incident and Problem Management, with adaptability to a changing trading environment.

Responsibilities include:

1. Application support and problem diagnosis skills with Python—investigate issues, resolve problems, and communicate status.
2. Manage user query mailbox effectively, understand team scope, and ensure timely responses.
3. Develop support tooling and automation using Python and JavaScript.
4. Respond to and resolve feed support issues for Autosys and Python-based batches.
5. Manage alerts and monitor critical trading systems using ITRS.
6. Incident management—provide timely user notifications and escalate when needed.
7. Documentation and knowledge management.
8. Coordinate resolutions with various development teams.
9. Assist with metrics reporting for Python and Java applications.
10. Coordinate and perform Business Continuity testing and documentation.
11. Organize and run meetings independently for issue resolution.
12. Identify automation opportunities to reduce manual tasks.

Primary Skills:

• UNIX/SHELL SCRIPTS

Secondary Skills:

• Python

Tertiary Skills:

• MySQL

Required Skills:

Python, Quartz, Unix/Linux, SQL, shell scripting

Desired Skills:

Knowledge of FI Derivatives & Bonds, MTGE Loans, ITRS Geneos, Splunk, Ansible, Dynatrace, FIX Connectivity

Pay and Benefits:

The pay range for this position is $60.00 - $73.00/hr. Eligibility requirements apply and benefits may vary based on job classification and employment length. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth)
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type:

Hybrid position in New York, NY.

Application Deadline:

Anticipated closing date: May 16, 2025.

About TEKsystems and TEKsystems Global Services:

We are a leading provider of business and technology services, helping accelerate business transformation. With over 80,000 team members and 6,000+ customers, including 80% of the Fortune 500, we deliver full-stack solutions across North America, Europe, and Asia. We are committed to building tomorrow by delivering impactful business outcomes and supporting our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.