Production Support Engineer - NYC $200k

ZipRecruiter; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled Production Support Engineer to join their Corporate Technology team. In this dynamic role, you will oversee the production environment, ensuring stability and resilience for critical applications. Your expertise in scripting, SQL, and experience with both Windows and Unix/Linux environments will be vital in managing incidents and deploying releases. You'll work closely with development teams to foster a DevOps culture and enhance client service. If you're passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in supporting an enterprise environment.
• Educational background in Computer Science or related field.

Responsibilities

• Oversee the entire production environment and manage infrastructure.
• Develop strong relationships with development teams and end-users.

Skills

Scripting (Python, PowerShell, Perl)

SQL

CI/CD Processes

AWS

Kafka

RabbitMQ

Education

Bachelor's in Computer Science

Bachelor's in Electrical Engineering

Tools

AWS

Kafka

RabbitMQ

Job description

About the Role

The Corporate Technology Production Support team is crucial in maintaining and managing essential applications used by the Middle Office, Operations, and Treasury teams. These applications play a vital role in the firm's profit and loss calculations, risk management, and regulatory reporting.

The team works closely with the Corporate Technology DevOps team and development teams to ensure a stable and resilient environment. They are also responsible for equipping the Level 1 support team with the necessary knowledge, tools, and documentation to handle day-to-day production issues or alerts.

Key Responsibilities

• Oversee the entire production environment, including:
• Managing infrastructure
• Planning and deploying releases
• Handling incident and problem management
• Conducting capacity planning and BCP testing
• Develop strong relationships with development teams and end-users/clients by:
• Promoting a DevOps culture
• Focusing on client service and delivery
• Become the expert in your area of responsibility by:
• Building subject matter expertise
• Providing cross-training to the Level 1 team and other support teams

Required Qualifications and Skills

• At least 5 years of experience in supporting an enterprise environment
• Educational background in Computer Science, Electrical Engineering, or a related field
• Experience in supporting business-facing applications
• Proficiency in scripting such as Python, PowerShell, Perl, etc.
• Strong SQL skills and familiarity with various database systems
• Ability to execute and comprehend complex queries
• Experience in supporting both Windows and Unix/Linux environments
• Familiarity with:
• CI/CD processes
• AWS
• Kafka
• RabbitMQ