Production Support Architects

The Western Union Company; Denver (CO); Hybrid; USD 135,000 - 183,000; Full time

Benefits offered by this job

Hybrid work model

Referral Bonus

Health insurance options

Job summary

Western Union in Denver, CO seeks a Production Support Architect to drive IT service management initiatives across applications and infrastructure. You will coordinate L2 support, track SLAs, and assist with incident resolution, root cause analysis, and cross-functional communications.

Responsibilities include supporting vendor relationships, contributing to KPI/OKR tracking, and helping with contract renewals and payments. Travel up to 5% domestically; telecommuting up to 2 days/week.

Qualifications

• Bachelor’s degree in Computer Engineering, IT, or related field, plus 5 years of IT service management/operations experience.
• 5 years of experience with Java, Python, HTTP, XML, JSON, NodeJS, and JavaScript.
• 5 years with NoSQL and agile development with TDD and CI/CD.
• 5 years with monitoring tools including Dynatrace, ServiceNow, Splunk, Quantum Metrics, and AWS OpenSearch.
• 5 years with Java/J2EE, Web technologies, and Web Services.
• 5 years developing data-ingesting applications using an industry standard RDBMS.

Responsibilities

• Coordinate L2 vendor-managed services and document SLAs.
• Track service performance against SLA targets and report updates.
• Lead incident and problem resolution across cross-functional teams.
• Support root cause analysis and action tracking for initiatives.
• Assist with contract renewals, PO tracking, and payment docs.
• Support KPI/OKR tracking and process improvement.

Skills

Java

Python

HTTP

XML

JSON

NodeJS

JavaScript

NoSQL

Agile

TDD

CI/CD

Dynatrace

ServiceNow

Splunk

AWS OpenSearch

Web Services

J2EE

Data structures

Algorithms

RDBMS

Education

Bachelor's degree in Computer Engineering / Information Technology or related field

Tools

Dynatrace

ServiceNow

Splunk

Quantum Metrics

AWS OpenSearch

CI/CD tooling

Job description

**Production Support Architects (Western Union, LLC, Denver, CO)**Support IT strategic initiatives across applications and infrastructure by assisting with planning and execution activities aligned to project objectives. Assist in the coordination of vendor-managed services (L2 support), including helping document service expectations and tracking SLA-related requirements. Track service performance against SLA targets, help identify areas for improvement, and support preparation of service performance updates and reports. Support project related incident and issue resolution activities by coordinating cross functional teams, tracking risks and impacts to project timelines, and assisting with documenting root cause findings and follow up action items. Coordinate with L2 support teams to gather root cause analysis inputs relevant to project deliverables and timelines and support the preparation and communication of status updates to project stakeholders. Assist with problem management efforts related to active initiatives by tracking corrective actions, monitoring progress against project plans, and supporting continuous readiness activities tied to project objectives. Support ongoing relationships with key partners and agents by helping gather requirements, tracking issues, and assisting with resolution of concerns. Support service and process improvement initiatives by assisting with updates to delivery processes, helping track project related KPIs, SLAs, and OKRs, and contributing to continuous improvement efforts across ongoing initiatives. Assist with contract renewals, purchase order tracking, and payment-related documentation to support ongoing vendor and project operations. Up to 5% travel required to domestic client sites for team meetings. Telecommuting may be permitted up to 2 days per week. When not telecommuting, must report to Western Union LLC at 7001 East Belleview Ave., Denver, CO 80237. Salary: $135,200 - $183,300 per year.MINIMUM REQUIREMENTS:Bachelor’s degree or U.S. equivalent in Computer Engineering, Information Technology, or related field, plus 5 years of professional experience as a Service Delivery Manager or any occupation, job title, position performing IT service management and Operations.Must also have experience in the following:5 years of professional experience utilizing computer science fundamentals, data structures, and algorithms; 5 years of professional experience utilizing Java, Python programming, HTTP, XML, JSON, NodeJS, and JavaScript; 5 years of professional experience utilizing NoSQL and agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration/CD (Continuous Delivery); 5 years of professional experience utilizing monitoring tools including Dynatrace, Service Now, Splunk, Quantum Metrics, and AWS Open Search; 5 years of professional experience assessing business needs and providing effective solutions in conformance to emerging technology standards; 5 years of professional experience utilizing Java/J2EE, Web technologies, and Web Services; and, 5 years of professional experience developing data-ingesting applications using an industry standard RDBMS.CONTACT: Apply online at https://careers.westernunion.comReferral Bonus - $1,000 (Subject to Employee Referral Policy). Eligible to internal employees only.**We make financial services accessible to humans everywhere. Join us for what’s next.**Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people athttps://careers.westernunion.com/.**Salary**The on-target earnings range is $135,200 to $183,300 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.**Benefits**You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex(including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.Estimated Job Posting End Date:11-15-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.