Production Specialist II – Default Operations & Risk Support

Truist Financial; Charleston (WV); On-site; USD 36,000 - 54,000; Full time

Job summary

Truist Financial Charleston, WV, is seeking a Regular Consumer Default Support professional to accurately complete or assist with routine processes related to collections, loss mitigation, repossession, or remarketing in a team setting.

The role emphasizes timely workflow, regulatory compliance, and collaboration with internal partners. Strong communication, basic computer skills, and financial services experience are preferred.

Qualifications

• High school diploma or equivalent.
• 2+ years financial services or customer-related experience.
• Proficient with Windows OS and Microsoft Office; data entry.
• Strong verbal and written communication skills.
• Ability to work under production standards and deadlines.
• Strong problem identification and resolution skills.

Responsibilities

• Process monetary or non-monetary transactions and document imaging.
• Provide excellent customer service to internal partners and external clients via calls or written correspondence.
• Complete and maintain required logs, system notes, and forms with accuracy.
• Maintain cross-trained knowledge to support teammates and handle overflow.
• Communicate with leadership and partners about inventory, deadlines, reporting, and issues.
• Meet production and quality metrics while following policies and regulatory requirements.
• Process daily workflow queues to complete tasks within SLAs; escalate complex issues.
• Perform quality checks and assist with new hire training.

Skills

Customer service

Communication skills

Time management

Problem solving

Data entry

Windows OS

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Truist Financial Charleston, WV, is seeking a Regular Consumer Default Support professional to accurately complete or assist with routine processes related to collections, loss mitigation, repossession, or remarketing in a team setting.

The role emphasizes timely workflow, regulatory compliance, and collaboration with internal partners. Strong communication, basic computer skills, and financial services experience are preferred.