Default Production Specialist II

Truist; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Vacation days

Sick days

Paid holidays

Pension plan

Restricted stock units

Deferred compensation

Job summary

Truist is seeking a detail-oriented professional to handle transactions and documentation while delivering top-tier service to internal partners and external clients. You will manage workflow, maintain logs, and support cross-trained teams to ensure smooth operations and continuity.

The role emphasizes accuracy, meeting deadlines, and adherence to financial services standards, with opportunities to contribute to process improvements and training.”

Qualifications

• High school diploma or equivalent is required.
• 2+ years of financial services or customer-related experience.
• Proficient with basic computer applications (Windows, MS Office) and data entry.
• Strong verbal and written communication skills.
• Ability to meet production standards and deadlines under pressure.
• Strong problem identification and resolution skills.

Responsibilities

• Process monetary or non-monetary transactions accurately.
• Provide excellent customer service to internal partners and external clients.
• Maintain documentation and logs with accuracy.
• Understand cross-trained functions to support teammates and overflow.
• Communicate clearly with leadership and partners on inventory, deadlines, and issues.
• Meet/exceed production and quality metrics while complying with policies and regulations.
• Process daily workflow queues within timelines and service levels.
• Perform quality checks/inspections and assist with new hire training.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

Essential Duties and Responsibilities

• Responsible for monetary or non-monetary transactions, processing, imaging documents / mail.
• Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence following a positive client experience model.
• Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal).
• Maintain an understanding of various cross-trained functions to support teammates and any work overflow for seamless execution and business continuity.
• Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements.
• Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met.
• Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements. Identify complex issues or gaps and work with management on resolution.
• Performs quality checks/inspections for accuracy and assists with new hire training.

Qualifications

Required Qualifications

• High school diploma or equivalent
• 2+ years financial services or customer related experience
• Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency
• Strong verbal and written communication skills
• Ability to work in an area governed by production standards and work under pressure to meet critical deadlines
• Strong problem identification and resolution skills on complex issues

Preferred Qualifications

• General working knowledge of the various workflow phases of Consumer Default
• 2 years’ experience and knowledge in assigned area

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity Employer

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work.