Production Scheduler & Customer Experience Lead

Evergreen-Home-Performance; Rockland (ME); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

IRA

Disability insurance

Life insurance

3 weeks vacation

Professional development

Job summary

Evergreen Home Performance in Portland, ME is seeking a Production Coordinator to keep our six-crew operation fully scheduled and to ensure a smooth customer experience from contract through project completion.

You will coordinate between customers, crews, supervisors, Production Managers and Sales Advisors, adapting quickly to changes while maintaining clear communication and workflow across teams.

Qualifications

• Excellent customer communication skills are essential.

Responsibilities

• Production Scheduling & Deployment: actively manage the production calendar, keep crews deployed, adjust schedules as projects finish early, run long, or encounter changes.
• Project Preparation: coordinate steps to move contracts through Production, including inspections, planning appointments, ensuring scope of work distribution and material orders.
• Crew & Supervisor Coordination: maintain regular contact with crews and supervisors to track progress and issues requiring follow-up.
• Customer Experience: serve as a primary customer contact during Production, coordinate schedules and changes, answer questions and keep customers informed.
• Change Orders: calculate and update change orders using pricing tools, coordinate customer approvals and document changes.
• QA, Callbacks & Closeout: schedule QA test-out, handle follow-through and gather data for rebates and invoicing.

Skills

Customer communication

Adaptability

Scheduling

Verbal communication

Written communication

Computer skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

Customer database

Word

Excel

Job description

Evergreen Home Performance in Portland, ME is seeking a Production Coordinator to keep our six-crew operation fully scheduled and to ensure a smooth customer experience from contract through project completion.

You will coordinate between customers, crews, supervisors, Production Managers and Sales Advisors, adapting quickly to changes while maintaining clear communication and workflow across teams.