Production Administrator - Customer-Focused Scheduling & Ops

Coastal Windows & Exteriors; Beverly (MA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Employee discount

Tuition reimbursement

Referral program

Flexible schedule

Professional development assistance

Job summary

Coastal Windows & Exteriors in Beverly, MA is seeking a Production Administrator to support the Production Department. You will be the primary contact for customers, coordinate installations, and ensure accurate project documentation.

The role requires strong communication, organization, and the ability to manage multiple priorities while delivering a positive customer experience; the position offers growth within a woman-owned, family-run business and a collaborative team environment.

Qualifications

• 1–3 years of administrative support, coordination, customer service, or operations experience.
• Strong organizational skills with excellent attention to detail; ability to prioritize in a fast-paced environment.
• Exceptional verbal and written communication, including professional phone etiquette.

Responsibilities

• Act as the primary point of contact for customers during production and installation.
• Schedule installations and walkthroughs, coordinate with crews and field managers.
• Maintain accurate project documentation in the CRM and generate status reports.
• Support the Production Coordinator with daily administrative tasks.

Skills

Strong organizational skills

Excellent communication

Proactive problem-solving

CRM software

Microsoft Office

Google Suite

Team collaboration

Attention to detail

Customer service

Ability to multitask

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Coastal Windows & Exteriors in Beverly, MA is seeking a Production Administrator to support the Production Department. You will be the primary contact for customers, coordinate installations, and ensure accurate project documentation.

The role requires strong communication, organization, and the ability to manage multiple priorities while delivering a positive customer experience; the position offers growth within a woman-owned, family-run business and a collaborative team environment.