Production Resilience Lead — Major Incident Commander

Centraprise, Corp.; Chandler (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

Centraprise, Corp. in Chandler, AZ is seeking a Production Services Specialist II to lead enterprise incident response and serve as Incident Commander during major business-impacting events.

The role coordinates cross-functional response teams, validates incident severity, and communicates with executives and partners to drive rapid restoration and continuous improvement of incident processes with SRE-aligned practices.

Responsibilities

• Lead end-to-end response activities for significant business-impacting incidents using disciplined major incident command practices.
• Establish incident command structures and coordinate cross-functional response teams.
• Direct prioritization, escalation, resource allocation, containment, workaround, and restoration activities during active major incidents.
• Maintain situational awareness of business impact, operational risk, dependencies, and recovery progress.
• Facilitate executive, stakeholder, and major incident communications throughout the incident lifecycle.

Job description

Centraprise, Corp. in Chandler, AZ is seeking a Production Services Specialist II to lead enterprise incident response and serve as Incident Commander during major business-impacting events.

The role coordinates cross-functional response teams, validates incident severity, and communicates with executives and partners to drive rapid restoration and continuous improvement of incident processes with SRE-aligned practices.