Senior Incident Commander & Problem Management Lead

Inspire Brands, Inc.; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Inspire Brands, Inc. seeks a Senior Incident & Problem Management Analyst to lead and optimize Incident, Major Incident, and Problem Management across its Shared Services and enterprise platforms.

You will coordinate cross-functional teams, act as Incident Commander during critical outages, and craft concise executive communications throughout the incident lifecycle. The role emphasizes rapid restoration, RCA-driven improvements, and collaboration with business stakeholders to minimize

Qualifications

• 6+ years in a medium to large enterprise IT environment.
• 6+ years defining and improving ITSM processes including Incident, Major Incident and Problem Management.
• Experience leading incident bridge calls and coordinating cross-functional teams.

Responsibilities

• Lead Major Incident Management activities for enterprise technology services.
• Act as Incident Commander during high-priority incidents and service disruptions.
• Coordinate technical resources, vendors, and stakeholders to expedite resolution.
• Develop executive-facing communications and post-incident reports.
• Drive root cause analysis and implement corrective actions.

Skills

Incident Management

Major Incident

Problem Management

ITIL

Executive Communication

Root Cause Analysis

Stakeholder Management

ServiceNow

Education

Bachelor's Degree in Computer Science, Information Technology, MIS, or related field

Tools

ServiceNow

Job description

Inspire Brands, Inc. seeks a Senior Incident & Problem Management Analyst to lead and optimize Incident, Major Incident, and Problem Management across its Shared Services and enterprise platforms.

You will coordinate cross-functional teams, act as Incident Commander during critical outages, and craft concise executive communications throughout the incident lifecycle. The role emphasizes rapid restoration, RCA-driven improvements, and collaboration with business stakeholders to minimize