Production Reliability Engineer II

Bank of America Corporation; Pennington (AL); On-site; USD 89,000 - 143,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Job summary

Bank of America is seeking an experienced production support specialist to be the first point of contact for requests or service failures. You will monitor and maintain stability across a portfolio of applications, document SOPs, and collaborate with technology teams to improve monitoring and configuration.

The role emphasizes strong analytical skills, clear communication, and the ability to work across multiple locations.

Qualifications

• Experience in application development or production/support in complex, high-volume environments.
• Strong analytical, triage and issue resolution skills.
• Excellent communication and teamwork across cross-functional, multi-location teams.

Responsibilities

• Monitor and support critical application components and dashboards; respond to production incidents and prevent outages.
• Fulfill user, operations, auditors, and regulatory requests within SLAs and drive process improvements.
• Onboard monitoring tools, research incidents, and identify automation opportunities with architects and engineers.
• Communicate status updates and technical details to management; report on environment and incident status.
• Design, configure, and manage provisioning, STR/STP processes; coordinate with development teams.
• Identify and fix defects in applications and systems of record through revocation monitoring.
• Prepare technical documentation and troubleshooting procedures for production failure scenarios.

Skills

Adaptability

Analytical Thinking

Influence

Production Support

Risk Management

Automation

Collaboration

Result Orientation

Solution Delivery

Solution Design

Business Acumen

DevOps Practices

Innovative Thinking

Project Management

Stakeholder Management

Tools

Datastage ETL

PySpark

Hadoop scripting

JCL/PROCs

Autosys JIL

CA7

TSO ISPF

SDSF SAR

Endevor

Linux

Unix shell scripting

SQL (Oracle/DB2/Vertica)

Job description

Bank of America is seeking an experienced production support specialist to be the first point of contact for requests or service failures. You will monitor and maintain stability across a portfolio of applications, document SOPs, and collaborate with technology teams to improve monitoring and configuration.

The role emphasizes strong analytical skills, clear communication, and the ability to work across multiple locations.