Production Quality Analyst — Remote & Process Improvement

PNC Financial Services Group, Inc.; Pennsylvania; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with employer match

Paid holidays & vacation

Job summary

PNC Financial Services Group, Inc. is seeking a Production Quality Analyst in Pittsburgh, PA. You will perform quality control for Dealer Floorplan operations, handle due diligence for loan servicing and maintenance requests, and support onboarding and escalations.

Typical hours are 8:00 am–4:30 pm EST, with potential remote work in select locations. Responsibilities include identifying systemic issues, root-cause analysis, and driving improvements while collaborating with leadership.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• The posting lists skills, competencies, work experience, education, and required certifications/licensures.
• This role emphasizes quality review, governance, and risk management within PNC's processes.

Responsibilities

• Perform quality review and analysis of staff work to ensure accuracy and conformance to SLAs.
• Identify systemic issues, perform root-cause analysis, and implement corrective actions.
• Support process improvements, onboarding, escalations, and special projects for Dealer Floorplan operations.

Skills

Change Management

Corporate Governance

Data Analytics

Process Efficiencies

Process Improvements

Risk Assessments

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. is seeking a Production Quality Analyst in Pittsburgh, PA. You will perform quality control for Dealer Floorplan operations, handle due diligence for loan servicing and maintenance requests, and support onboarding and escalations.

Typical hours are 8:00 am–4:30 pm EST, with potential remote work in select locations. Responsibilities include identifying systemic issues, root-cause analysis, and driving improvements while collaborating with leadership.