Production Print Repair Technician | Company Car Included

Pacific Office Automation Inc.; Austin (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Company car for work and personal use

Medical insurance

Dental insurance

Vision insurance

Life insurance

Matched 401k

FSA/HSA programs

Job summary

Pacific Office Automation is seeking a Production Print Repair Technician to diagnose, repair, and service Konica Minolta, Canon, and Ricoh production printers at our Austin, Texas location. The role requires hands-on service on high-speed digital copiers, full-color printers, and related equipment.

You will work in a fast-paced field setting focused on quality and customer satisfaction. Qualifications include 2–6 years’ experience, strong customer service and problem-solving skills, and

Qualifications

• 2–6 years minimum of relevant experience.
• Experience servicing and repairing production level office equipment such as copiers, printers, fax machines and mailing machines.
• Canon certifications beneficial.
• Strong computer knowledge.
• Excellent customer service communication skills are essential.
• Strong problem-solving and mechanical/electrical skills.
• Strong working knowledge of Windows 10 applications.
• Highly motivated and capable of working independently in the field.
• Must possess a valid driver’s license with a clean driving record; a company car will be provided.
• Advancement and growth into leadership roles.
• Affordable Medical/Dental/Vision/Life insurance plans.
• Matched 401k
• FSA/HSA programs
• Company car for work and personal use

Responsibilities

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles.
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on production machines (Canon, Oce, Ricoh, etc.).
• Provide high-quality technical support and expertise by completing each service call according to service agreements and requirements.
• Effectively completes all territory assignments and develops options to resolve unexpected problems.
• Participates in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues.
• Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities.
• Working in a fast-paced environment.

Skills

Customer service

Problem solving

Independent work

Windows 10

Canon certifications

Tools

Canon printers

Job description

Pacific Office Automation is seeking a Production Print Repair Technician to diagnose, repair, and service Konica Minolta, Canon, and Ricoh production printers at our Austin, Texas location. The role requires hands-on service on high-speed digital copiers, full-color printers, and related equipment.

You will work in a fast-paced field setting focused on quality and customer satisfaction. Qualifications include 2–6 years’ experience, strong customer service and problem-solving skills, and