Production Print Analyst - Ann Arbor MI

Socket.dev; Ann Arbor (MI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental, life insurance

Short-term disability

401(k) with company match

Job summary

Socket.dev in Ann Arbor, MI is seeking a Production Print Analyst to act as a technical expert across the design, implementation, and support of production print solutions. You will assess business needs, recommend hardware and software, and integrate them into efficient workflows.

You will partner with sales and services teams, deliver demonstrations and workshops, install systems, provide end-user support, and help grow our professional services and software revenue.

Qualifications

• Requires high school diploma or equivalent; Bachelor's degree with 2+ years in print/production environment or 3+ years in a print center.
• Valid driver’s license; clean driving record (no DUI in last 5 years).
• Preferred: technical sales experience; 2+ years in pre-sales, technical support, or IT consulting with enterprise software.

Responsibilities

• Assess customer needs to identify production print solutions.
• Strategize with Account Executives to drive sales of production print software.
• Support Account Executives with technical presentations, demos, workshops and seminars.
• Install and integrate solutions into the customer’s network.
• Provide technical support to end users.
• Build rapport with customers and teams; improve business workflows.

Skills

Pre-sales experience

Technical support

IT consulting

Enterprise software

Education

High school diploma or equivalent

Bachelor's degree

Tools

Fiery Controller

G7

Variable data

Job description

The Production Print Analyst serves as the technical expert for the design, implementation, and support of production print solutions throughout the customer journey. Partnering with both internal teams and customers, this role assesses business needs, recommends tailored hardware and software solutions, and integrates them into efficient production workflows. Leveraging expertise in production print technologies and workflow software, the Production Print Analyst delivers exceptional customer experiences while supporting the organization's professional services and software revenue goals.

Duties and Responsibilities:

• Assesses customer needs to identify production print solutions which support business needs
• Strategizes with Account Executives to drive sales of production print software solutions such as a fiery controller, G7, variable data and other network integrations
• Supports Account Executives through standard and customized technical product presentations, demonstrations, workshops and seminars
• Clearly articulate features and differentiate solutions product offerings to audiences ranging from COs to engineers to convince about solutions technological superiority
• Develops relationships with prospects, customers, and sales teams
• Assists in the proposal and closing of the sale of solutions
• Installs and integrates solutions systems into the customer’s network
• Resolves questions regarding solutions, services and training
• Provides technical support to end users
• Be a team player communicating with colleagues and other department members
• Improves customer’s business workflow by use of business software offerings
• Builds rapport and elicit problem details from customers
• Identifies and learns appropriate software and hardware used and supported by the organization
• Performs other duties as assigned

Education/License/Experience Requirements:

• High school diploma or equivalent required.
• Bachelor's degree with at least 2 years of relevant work experience, or a minimum of 3 years of experience in a print center or comparable production environment.
• Valid driver’s license required
• Clean driving record, with no DUIs within the past five years.

PREFERRED EDUCATION & EXPERIENCE

• Technical Sales experience preferred
• At least 2 years' experience in a pre-sales, technical support, or IT consulting role working with enterprise software solutions

Preferred Certifications:

• CompTIA Network+
• CompTIA A+
• CompTIA Security+
• Fiery Certified Professional/Expert
• Certified Color Management Professional
• G7 Expert

What We Offer:

• Paid holidays.
• Comprehensive benefits package including:
  • Medical, dental, and life insurance
  • Short-term disability
  • 401(k) with company match
• Career advancement opportunities in a growing, family-owned business.