Production Order & Customer Care Specialist

Bodycote; London (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Bodycote is seeking a Planning Clerk to support PO review, shipment issue resolution, and daily production planning. You will ensure accurate documentation and timely handoffs to the shop floor.

The role requires ITAR awareness, strong organizational skills, and proficiency with Microsoft Office. Prior experience in manufacturing and order entry is advantageous, with safety as a priority.

Qualifications

• ITAR compliance required; US Citizens or Permanent Residents only.
• Minimum 3 years experience in customer service in a manufacturing environment.
• Minimum 3 years order entry experience.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office (Word and Excel).
• Willingness to work on the production floor for order verifications.

Responsibilities

• Review incoming purchase orders for accuracy and completeness.
• Identify and flag discrepancies; coordinate resolution with internal teams or customers.
• Investigate and resolve receiving discrepancies related to incoming parts.
• Correct job travelers and planning documentation when errors are identified.
• Plan and initiate job folders with required documentation.
• Communicate with customers to obtain amended purchase orders when needed.
• Ensure timely release of job folders to the shop floor to support production schedules.
• Maintain system data to enable accurate reporting.
• Observe all safety policies and procedures.

Skills

ITAR compliance

Order entry experience

Strong organizational skills

English proficiency

Effective communication

Production floor readiness

Education

High school diploma or equivalent

Tools

Microsoft Office (Word and Excel)

Job description

Bodycote is seeking a Planning Clerk to support PO review, shipment issue resolution, and daily production planning. You will ensure accurate documentation and timely handoffs to the shop floor.

The role requires ITAR awareness, strong organizational skills, and proficiency with Microsoft Office. Prior experience in manufacturing and order entry is advantageous, with safety as a priority.