Industrial Customer Delivery & Planning Manager

Bodycote plc

Hebron Estates (KY)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Bodycote plc is seeking a Customer Service Manager to translate customer demand into an executable production and delivery plan while balancing capacity, utilization, and priorities. You will act as the key link between customers and operations, ensuring reliable delivery under minimal supervision.

The role requires strong leadership, extensive scheduling experience, and proficiency with ERP/MRP and Excel for demand analysis.

Qualifications

Requires a Bachelor's degree in SCM or related field; experience may substitute.
5+ years in manufacturing, planning, or supply chain.
Experience balancing demand with available capacity.
Proficient with ERP/MRP for demand planning and scheduling.
Strong Excel/data analysis skills and leadership experience.

Responsibilities

Review demand, forecasts, and orders to set delivery priorities.
Interface with customers and internal stakeholders to schedule delivery.
Develop production schedules aligning demand with capacity, materials, and labor.
Analyze capacity, utilization, and bottlenecks to improve delivery performance.
Balance priorities against capacity; advise when resources are constrained.
Monitor on-time delivery and planning metrics.
Identify risks and coordinate corrective actions across teams.
Evaluate planning processes to improve responsiveness.
Provide leadership visibility into demand and resource needs.
Drive accountability for execution of the production and delivery plan.
Support 6S initiatives and site standards.
Perform other duties as required by Customer Supply Chain Manager.
Report on time, follow procedures, and communicate professionally.
Maintain confidentiality of sensitive information.