Customer Service Representative

Bodycote; London (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Bodycote is seeking a Planning Clerk to support PO review, shipment issue resolution, and daily production planning. You will ensure accurate documentation and timely handoffs to the shop floor.

The role requires ITAR awareness, strong organizational skills, and proficiency with Microsoft Office. Prior experience in manufacturing and order entry is advantageous, with safety as a priority.

Qualifications

• ITAR compliance required; US Citizens or Permanent Residents only.
• Minimum 3 years experience in customer service in a manufacturing environment.
• Minimum 3 years order entry experience.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office (Word and Excel).
• Willingness to work on the production floor for order verifications.

Responsibilities

• Review incoming purchase orders for accuracy and completeness.
• Identify and flag discrepancies; coordinate resolution with internal teams or customers.
• Investigate and resolve receiving discrepancies related to incoming parts.
• Correct job travelers and planning documentation when errors are identified.
• Plan and initiate job folders with required documentation.
• Communicate with customers to obtain amended purchase orders when needed.
• Ensure timely release of job folders to the shop floor to support production schedules.
• Maintain system data to enable accurate reporting.
• Observe all safety policies and procedures.

Skills

ITAR compliance

Order entry experience

Strong organizational skills

English proficiency

Effective communication

Production floor readiness

Education

High school diploma or equivalent

Tools

Microsoft Office (Word and Excel)

Job description

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary:

Based in Location the Planning Clerk will perform essential job functions associated reviewing POs, managing shipment issues, maintaining daily job status updates, ensuring specimen quality, and preparing necessary documentation for job execution.

Essential Job Functions (Duties and Responsibilities):

The primary duties consist of, but are not limited to the following.

• This position is responsible for the care and treatment of our customer’s inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage

Purchase Order & Job Processing

• Review all incoming purchase orders (POs) for accuracy and completeness.
• Identify and flag discrepancies, coordinating with internal departments or customers to resolve issues promptly.
• Investigate and resolve receiving discrepancies related to incoming parts.
• Correct job travelers and planning documentation when errors are identified.
• Plan and initiate job folders, ensuring inclusion of all required documentation (e.g., technical plans, operation sheets, and related paperwork).
• Identify and apply expedite fees or premium charges when applicable but not indicated on the PO.
• Communicate with customers to obtain amended purchase orders when discrepancies or pricing adjustments are required.
• Ensure job folders are prepared accurately and released to the shop floor in a timely manner to support production schedules.
• Devise and manage method for reporting and communication “jobs on hold”; making sure to keep all interested parties updated on a daily basis
• Maintain information within system to ensure reporting is as accurate as possible
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism
• Assist others as directed by Customer Service Manager including being a backup for Shipping/Receiving Clerk(s), as needed, to cover volume of work in certain areas. Follow all written instructions where provided, pack completed parts for shipping and unpack parts for processing
• Observe all Environment, Health and Safety Policy requirements
• Performs other tasks as assigned or dictated by position
• May have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner.
• This position is responsible for the care and treatment of our customer’s inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder. (Keep if ITAR Plant or Remove in non-ITAR)
• Education – High school diploma or equivalent
• Minimum three years experience in customer service an a manufacturing environment
• Minimum three years order entry expreience.
• Strong organizational and communication skills.
• Requires knowledge of computer applications and good understanding of basic math
• Must demonstrate the ability to read, write and communicate the English language
• Knowledge and hands on experience of computer applications including Microsoft Office (Word and Excel)
• Willingness to be on production floor to complete order verifications

Physical & Mental Demands:

The following physical and mental demands consist of, but are not limited to the following.

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment
• Manual dexterity to perform data entry functions
• Ability to bend, pull, and reach to perform functions
• Ability to lift 25-30 lbs.
• May be exposed to heat, dust, noise, humidity, fumes, etc.
• Must have the cognitive and mental capacity to perform essential job functions
• Must be able to communicate effectively orally and in writing
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.