Production Manager

ABC Imaging; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

ABC Imaging in Houston seeks a Client Relations Manager to lead client communications, coordinate the shop workflow and ensure timely delivery of projects.

You will oversee administrative tasks, billing accuracy, equipment maintenance, and collaboration with Major Account Managers to support key clients and seminars. Strong leadership and customer service skills are essential.

Qualifications

• Experience in print production is a plus.
• Knowledge of equipment and production materials.
• Demonstrated leadership to motivate and monitor progress.
• Superior customer service with clients over the phone and in person.
• Ability to communicate department capabilities to clients.

Responsibilities

• Produce high quality deliverables to meet deadlines.
• Manage administrative tasks for technical and billing requirements.
• Organize shop workforce to meet deadlines and budgets.
• Ensure equipment is maintained and upgraded.
• Recommend acquisitions to increase productivity.
• Verify and resolve billing issues on all jobs.
• Escalate open helpdesk tickets daily.
• Assist Major Account Managers with client accounts and events.
• Keep Client Relations Operations Manuals updated.
• Communicate with District Manager on staff and client concerns.
• Manage inventory and organize supplies.

Skills

Customer service

Leadership

Organizational skills

Multitasking

Communication skills

Troubleshooting hardware

Equipment knowledge

Education

High School Diploma

Bachelor's preferred

Job description

POSITION SUMMARY:

ABC Imaging is currently seeking a Client Relations Manager to become an integral member of our team.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Produces high quality deliverables for clients to meet deadlines.
• Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
• Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
• Ensure that all equipment is properly maintained and upgraded.
• Recommend new acquisitions that will increase productivity.
• Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
• Escalates all open helpdesk tickets daily.
• Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
• Reviews and keep the Client Relations Operations Manuals updated.
• Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns.
• Manages inventory and organize supplies.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

• High School Diploma, bachelor’s preferred
• At least 2 years related to print experience is a plus
• Knowledge of equipment and production materials.
• Demonstrated leadership to motivate and monitor the progress of all employees.
• Superior customer service ability and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational skills.
• Ability to handle multiple tasks while maintaining focus.
• Ability to troubleshoot software/hardware problems.Ability to communicate effectively with employees when delegating work and explaining procedures and processes.