Print Shop Manager

ABC Imaging; Concord (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A global Printing and Media company is seeking an experienced Print Shop Manager to oversee operations and support a skilled team. The ideal candidate will have 3-5 years in the industry, strong leadership, and superior customer service skills. Responsibilities include managing production, training staff, and ensuring project deadlines are met, along with expertise in large format printing. This on-site position is based in Concord, California.

Qualifications

• At least 3-5 years of experience in a related field.
• Experience with Grand Large Format Printing.
• Expert knowledge of equipment and materials.

Responsibilities

• Provide administrative and managerial support for the designated shop.
• Monitor production jobs and communicate with specialists.
• Ensure project deadlines and cost budgets are adhered to.
• Train shop staff on production procedures and techniques.
• Resolve customer escalations in a professional manner.

Skills

Leadership

Customer service

Organizational ability

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Large Format Printing technology

Job description

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

POSITION SUMMARY:

We are currently seeking a proactive and experienced on-site Print Shop Manager who has experience within a printing industry, who can become an integral member of the team.

*Printing Experience and Large Format Printing is Required!*

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Partners with shop and remote leadership to provide administrative and managerial support for the designated shop
2. Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hours situation
3. Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info
4. Contacts clients with questions on specifications and/or questions regarding print job submitted
5. Ensures all project deadlines are met and associated cost budgets are adhered to
6. Trains shop staff on proper production procedures and techniques
7. Ensures that equipment is being properly maintained and upgraded. Recommends new acquisitions that will increases productivity
8. Manages inventory and organization of supplies
9. Resolves all customer escalations in a professional manner
10. Fills in for various departments as needed.
11. Other duties as assigned

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

1. High school diploma or equivalent
2. At least 3 – 5 years experience in a related field
3. Experience with Grand Large Format Printing
4. Strong leadership ability to motivate employees
5. Superior customer service ability and experience in working with customers both over the phone and in person
6. Ability to communicate effectively with employees when delegating work and explaining procedures and processes
7. Expert knowledge of equipment and materials
8. Ability to speak knowledgeably about department capability and company to potential and existing clients
9. Highly developed organizational ability
10. Ability to handle multiple tasks without losing focus