Production Manager

Floor Coverings International Dakota County; Bloomington (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid training provided

Company vehicle provided for work

Full-time

Job summary

Floor Coverings International is seeking a Production Manager in Bloomington, IL to oversee the installation process from start to finish, ensuring customer satisfaction and profitability. The role emphasizes coordinating with sales, ordering materials, scheduling, and daily progress updates to meet timelines.

No experience is required as paid training is provided. This full-time position includes a company vehicle for work appointments and supports growth through ongoing education and franchise

Qualifications

• Leadership skills to manage installers and handle conflicts
• Ability to work independently without supervision
• Maintain organization while working on multiple sites
• Strong problem-solving abilities
• Good decision-making skills
• Professional image expected

Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders
• Order all products needed for jobs accurately and follow up on delivery
• Schedule the job to meet the schedule of customer and installers
• Update the customer ongoing on details of installation and start date/time
• Communicate job progress daily
• Discuss and obtain written permission for changes in contracted work
• Confirm scope of work and compensation with installers prior to start of job
• Deliver on expectations contracted in the sales process
• Walk the customer through job at completion and collect final payment
• Manage job to hit profit objective
• Complete job costing reports within 24 hours of installation
• Source installers offering better experience and rates
• Resolve conflicts and complaints promptly
• Keep showroom and office organized and presentable
• Be available for Home Shows and training seminars
• Attend at least one form of training per year
• Continue to educate self on new flooring
• Attend weekly meetings with Franchise Owner
• Update status of job and upcoming schedule daily
• Work weekly and monthly to hit sales installation goals
• Make decisions aligned with company values and mission

Skills

Leadership

Independent work

Organization

Problem solving

Decision making

Professional image

Job description

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Managers across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Manager is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks

• No experience required
• Paid training provided
• Full-time
• Company vehicle provided for work appointments

Key Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications

• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.

Compensation: $22.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.