Production Coordinator

Floor Coverings International; Pocasset (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Company vehicle

Job summary

Floor Coverings International in Massachusetts is hiring a Production Coordinator to oversee installation projects, coordinate orders, and ensure work is delivered to the level of expectation set in the sale. The role requires coordinating with sales, installers, and customers to keep projects on schedule and profitable.

You will meet weekly with sales, track progress, manage job costing, and resolve issues quickly.

Qualifications

• Leadership skills to manage installers and handle conflict appropriately.
• Ability to work independently without supervision.
• Maintain organization while coordinating multiple sites.
• Strong problem-solving abilities.
• Ability to make reasonable decisions.
• Present a professional image.

Responsibilities

• Meet with sales staff weekly to discuss sales, expectations, and product orders.
• Order all products needed for jobs accurately and track delivery.
• Schedule jobs to meet customer and installer timelines.
• Update customers regularly on installation start dates and scope.
• Communicate job progress daily.
• Obtain written permission for any contract changes.
• Confirm scope and compensation with installers before start.
• Ensure completion per sales contract.
• Walk customers through the job at completion and collect final payment.
• Manage job to hit profit objectives.
• Complete job costing reports within 24 hours of installation.
• Continuously seek installers with better value for customers.
• Resolve conflicts and complaints promptly.
• Keep showroom and office organized and presentable.
• Be available for Home Shows and training seminars.
• Attend at least one training per year.
• Keep updated on new flooring products.
• Attend weekly meetings with Franchise Owner.
• Log daily updates on job status and upcoming schedule.
• Work weekly and monthly to hit installation and sales goals.
• Act in accordance with Floor Coverings International’s core values and mission.

Skills

Leadership

Independence

Organization

Problem solving

Decision making

Professional image

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Company car

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks

• Full-time
• Company vehicle provided for work appointments

Key Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications

• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.

Compensation: $55,000.00 - $75,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.