Production Manager Flooring & Construction

Floor Coverings International; Cincinnati (OH); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Company vehicle

Training and development

Team-oriented culture

Performance bonuses

Job summary

Floor Coverings International of Cincinnati East is seeking a hands-on Production Manager/Coordinator to lead flooring installations from the field, coordinating between customers, the sales team, and installers. This role requires being on-site, in the warehouse, and on the phone each morning, with no remote work and a focus on on-time, on-budget deliveries.

You will drive job starts, schedules, materials, and quality control, while coaching the installer network and maintaining excellent

Qualifications

• Experience in flooring, construction, or home-improvement environments preferred.
• Ability to make quick, practical decisions when issues arise.
• Clear and timely communication with customers, installers, and team members.
• Excellent organization to manage multiple active jobs simultaneously.
• Maintain fairness and consistency when addressing performance issues.
• Willingness to start early and adapt to a field-based schedule.
• Reliable transportation to move between office, vendors, and sites.

Responsibilities

• Launch each job with validated scope, schedule, and crew.
• Check in with installers each morning to monitor progress.
• Walk scope and pay with installers on-site at job start.
• Track schedule adherence and adjust as needed.
• Provide ETA updates to customers and team.
• Ensure complete closure including punch lists and sign-off for additional work.
• Own repairs and rework within 10 business days of notice.
• Pull and prep materials ahead of installer pickups.
• Manage deliveries and keep warehouse organized.
• Inspect active job sites for quality, pace, and conduct.
• Address customer concerns before and after completion.
• Be calm and decisive when issues occur; resolve efficiently.
• Lead installer orientations and ongoing training.

Skills

Trade experience in flooring/home-impr

Decisive and solution-oriented

Strong communicator

Highly organized

Fair and consistent

Availability for early mornings

Reliable transportation

Job description

Floor Coverings International of Cincinnati East

This is a hands-on, field-based role - on job sites, in the warehouse, and on the phone with crews every morning. Not remote. Not a desk job.

Who We Are

We're Floor Coverings International of Cincinnati East - a team passionate about transforming spaces and serving others. Our mission is to deliver a seamless, customer-first flooring experience from inspiration to installation. Our vision is to be the most trusted flooring company known for unmatched customer care and quality craftsmanship.

We Live By Our Values

• Customer - Put the customer first.
• Integrity - Do what's right.
• Teamwork - Work as a team.

We work hard, we take care of each other, and we win as a team. If you came up through the trades, take pride in a job done right, and want to run production for a company that backs you - this seat was built for you.

THE ROLE

The Production Manager / Coordinator runs our installations from the field. You're the one who makes sure every job starts right, runs on schedule, and finishes clean - on time, on budget, and to our quality standard. You'll be the link between our customers, our sales team, and our installer network, keeping everyone aligned and every job moving.

If you know what a job site looks like when it's done right - and what it takes to get there - keep reading.

Key Responsibilities

Production & Job Management

• Launch every job with a confirmed scope of work, schedule, and installer crew assigned.
• Check in with installers each morning to confirm progress and head off problems before they grow.
• Walk scope and pay with each installer on-site the day the job begins.
• Track days-to-complete against the project days allocated and actively manage the schedule.
• Pull ETAs from installers and keep customers and the team updated proactively.
• Make sure every job closes out completely - trims, transitions, cleanup, punch-list items, and all customer concerns scheduled or resolved - and get customer sign-off on any added billable work, documented and communicated to the office, before you mark a job billable.
• Own repairs and rework - every reported issue addressed and resolved within 10 business days of notice.

Materials & Logistics

• Pull and prep job materials ahead of installer pickup.
• Run miscellaneous materials out to job sites when crews need them.
• Pick up materials from vendors when required.
• Take in and manage deliveries; keep the warehouse organized.

Quality Control & Customer Experience

• Get out to active job sites to verify quality, pace, and crew conduct.
• Catch and address customer concerns before and after the job is complete.
• Be the calm, decisive voice when something goes sideways - for customers and installers both. Solution-oriented and good under pressure.
• Handle small repairs and miscellaneous work yourself when needed.

Installer Network & Development

• Build and maintain a reliable bench of subs through active recruiting.
• Lead installer orientations so every new sub knows our standards and expectations.
• Invest in your crews - coordinate seminars, training, and ongoing coaching to sharpen their skills.
• Hold installers accountable professionally and fairly, so mistakes become learning moments.
• Keep relationships fair and respectful across installers, the sales team, customers, and the office.

Communication & Team Alignment

• Have installers send daily photo check-ins and progress updates on active jobs.
• Show up to team meetings and communicate straight - clear and honest.
• Own the handoff from sales to production - carry the baton and run it.
• Make decisions aligned with our mission and core values.

What We’re Looking For

• Trade experience. You've worked in flooring, construction, or home improvement and you know how a job site runs and what good work looks like. Flooring experience is highly desirable - we'll train the right person on our systems.
• Decisive and solution-oriented - you don't freeze when a job goes sideways, you handle it.
• Strong communicator - clear, honest, and timely with customers, installers, and teammates.
• Highly organized - you can run multiple active jobs at once without dropping the ball.
• Fair and consistent - you hold people accountable with respect, not frustration.
• Available and responsive - early mornings come with the territory; you're not caught off guard.
• Reliable transportation - you'll be moving between the office, vendors, and job sites regularly. (We have a production van.)

Compensation & Perks

• Competitive hourly rate based on experience - scalable hours available (part-time to full-time path).
• Performance bonuses tied to key delivery metrics.
• Mileage reimbursement or use of company vehicle for work-related activities.
• Ongoing training and development - we invest in your growth.
• A team that takes care of each other and recognizes the value you bring.

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.