Production Coordinator

Floor Coverings International; San Antonio (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid training provided

Company vehicle provided for work App.

Full-time employment

Job summary

Floor Coverings International seeks a Production Coordinator to oversee the installation process and ensure a positive customer experience. The role coordinates with sales, orders materials, schedules installations, and tracks progress from start to finish.

The position emphasizes profitability, timely updates, and strong communication with customers and installers, with paid training and a company vehicle provided for appointments.

Qualifications

• Leadership to manage installers and handle conflicts appropriately.
• Ability to work independently without supervision.
• Maintain organization across multiple sites.
• Problem solve productively and make reasonable decisions.
• Present a professional image at all times.

Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs and track delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer on installation start date, time and scope.
• Communicate job progress daily to all stakeholders.
• Confirm scope of work and compensation with installers before starting a job.
• Ensure delivery and installation meet contracted expectations.
• Walk customers through the job at completion and collect final payment.

Skills

Leadership

Independence

Organization

Problem solving

Decision making

Professional image

Job description

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.
The Floor Coverings International Production Assistant is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks

• Exprience in flooring or construction is not required but is preferred
• Paid training provided
• Full-time
• Company vehicle provided for work appointments

Key Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner's discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International's core values and mission.

Qualifications

• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.

Compensation will range between $36,000 - $60,000 / year based on your qualifications.

Compensation: $40,000 - $55,000 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!