Production Lead – Flow, Quality & Team Growth

Goodwill Omaha; Omaha (NE); On-site; USD 52,000 - 74,000; Full time

Job summary

Goodwill Omaha seeks a Production Supervisor to lead daily production operations and drive the Push Method, directing workflow from donation processing to placement on the sales floor while maintaining quality, pricing, tagging, and production standards.

You will partner with store leadership to maximize productivity and merchandise quality, develop employees, ensure safe practices, and sustain continuous product flow to meet the store's production goals.

Qualifications

• GED or High School Diploma required.
• Three months’ retail operations experience required.
• Previous supervisor or team leader experience preferred.

Responsibilities

• Lead, coach, motivate, and develop Production Associates to achieve production, quality, safety, and customer service expectations.
• Assign daily responsibilities using the production duty board and adjust assignments throughout the day based on production priorities, staffing levels, and business needs.
• Provide onboarding, training, cross-training, retraining, coaching, and performance feedback to ensure employees consistently meet production standards.
• Foster a positive, respectful, and team-oriented work environment that reflects Goodwill's mission, values, and commitment to customer service.
• Coordinate daily production workflow to ensure merchandise moves efficiently from donation through processing to the sales floor with minimal delay.
• Monitor production flow throughout the day, identify bottlenecks, and make real-time adjustments to staffing assignments and workflow to maintain continuous product movement.
• Ensure merchandise is inspected, approved, and moved promptly to the sales floor in accordance with Push Method standards.
• Direct daily production activities to ensure efficient processing, sorting, grading, hanging, pricing, tagging, staging, and movement of donated goods.
• Monitor production performance throughout the shift and adjust workflow to achieve daily production goals and operational objectives.
• Ensure all merchandise meets Goodwill quality standards before placement on the sales floor.
• Verify accurate grading, pricing, tagging, hanger standards, product presentation, and adherence to Good, Better, Best pricing guidelines.
• Ensure compliance with current color tag schedules and tagging procedures.
• Maintain accountability for production supplies, including tags, hangers, and other production materials.
• Ensure production metrics, operational records, and productivity reporting are accurate, current, and communicated to store leadership.
• Maintain a clean, organized, safe, and efficient production area, warehouse, and donation dock.
• Proactively identify safety concerns and operational risks and communicate recommendations to store leadership.
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, participants, and volunteers.
• Perform other duties as assigned.
• Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
• Excellent working relationship with supervisors and co-workers.
• Must provide excellent customer service to retail stores and vendors
• Must be a positive role model for co-workers, programs participants and customers.
• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

Skills

Leadership

Team development

Coaching

Training

Customer service

Safety compliance

Workflow optimization

Problem solving

Education

GED or High School Diploma

Job description

Goodwill Omaha seeks a Production Supervisor to lead daily production operations and drive the Push Method, directing workflow from donation processing to placement on the sales floor while maintaining quality, pricing, tagging, and production standards.

You will partner with store leadership to maximize productivity and merchandise quality, develop employees, ensure safe practices, and sustain continuous product flow to meet the store's production goals.