Production Crew Chief - Restoration

1988; Florida; On-site; USD 42,000 - 66,000; Full time

Job summary

Servpro of NE Hillsborough County / Plant City is seeking an experienced Lead Restoration Technician / Crew Chief to manage jobs and teams on-site. Responsibilities include directing daily work, communicating with customers and insurance adjusters, and ensuring accurate documentation for claims.

The role requires restoration experience, a valid driver’s license, and the ability to lift 65 lbs. Training and leadership of staff are essential components of this position.

Qualifications

• Disaster restoration experience is required.
• Experience in fire/smoke cleaning, water mitigation, and mold remediation.
• Valid driver’s license and vehicle.
• Ability to lift 65 lbs.
• Comfortable documenting all work per insurance requirements.
• Team oriented, professional, and available for on-call rotation.

Responsibilities

• Manage job duration and daily site monitoring to maintain schedule.
• Explain mitigation process to customers clearly.
• Communicate required work to insurance adjusters, PMs, and technicians.
• Document all work per specific insurance requirements.
• Train new/temporary employees and resolve on-site conflicts.

Skills

Disaster restoration experience

Fire/smoke cleaning

Water mitigation

Mold remediation

Team oriented

On-site supervision

On-call rotation

Documentation of work

Education

IICRC certifications

Tools

Moisture Mapper

Drybook

Job description

Job Description

Lead Restoration Technician / Crew Chief

Servpro of NE Hillsborough County / Plant City is hiring an experienced lead/crew chief disaster restoration technician. Here at Servpro, we hold our reputation as a knowledgeable and skilled team, providing excellent customer service from start to finish very high. We are seeking an experienced disaster restoration technician to join our team as a crew chief.

Job Description: As a SERVPRO lead/crew chief your responsibilities will include, but not be limited to, all aspects of job and crew management. This includes managing the length of time you will be on a job, daily monitoring site in order to maintain your daily work schedule, properly explaining the mitigation process to customers, communicating needed work at each water loss to insurance adjusters, project managers, and the technicians you are managing. You will also be responsible for properly documenting all work done based on specific insurance requirements, handling customers and their homes respectfully, training new/temporary employees, and handling any conflict resolution while on site at customers property's professionally.

Requirements

• Valid driver’s license & vehicle
• Disaster Restoration experience
• Experience in fire/smoke cleaning, water mitigation. and mold remediation
• Understanding of restoration equipment & tools
• Understanding of building materials & home design
• Comfortable with electronically documenting all aspects of a water loss.
• Team oriented, positive & professional
• Understanding of 24/7 emergency service responsibilities
• Ability to lift 65lbs
• Ability to work on call/back up rotation

Preferred Skills

• IICRC certifications
• Previous lead/crew chief experience
• Experience in communicating directly with insurance & adjusters
• Carpet cleaning and duct cleaning experience
• Experience in utilizing monitoring software such as Drybook or Moisture Mapper.

This is a Full Time position with overtime availability.