Production Coordinator

Floor Coverings International of Waukesha; Waukesha (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading flooring company in Waukesha seeks a Production Coordinator to manage installation projects. Responsibilities include coordinating materials, ensuring timely delivery, communicating with customers, and providing on-site assistance. Ideal candidates will possess strong organizational and communication skills, along with experience in home improvement or flooring installation. Compensation is between $45,000.00 - $55,000.00 per year.

Qualifications

• 1 year of home improvement or flooring sales/installation experience (preferred).
• Able to work independently without supervision.
• Outstanding written and communication skills.

Responsibilities

• Familiarize yourself with the details of each project.
• Ensure that all products and materials needed for each job are ordered accurately.
• Consistently monitor deliveries to ensure materials arrive on time.
• Communicate with customers and installers to coordinate installation dates.
• Complete job site visits daily for all projects.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service

Education

High school or equivalent

Associate degree or some college (preferred)

Job description

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home, and our 350,000+ customers give us an average of 4.7-star rating. We are looking for hard-working, service-minded individuals to fill the role of Production Coordinator.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position revolves around a high level of customer service, communication, problem-solving, and organization, along with some technical responsibilities.

Key Responsibilities:

• Familiarize yourself with the details of each project
• Ensure that all products and materials needed for each job are ordered accurately
• Consistently monitor deliveries to ensure materials arrive on time
• Communicate with customers and installers to coordinate installation dates
• Set proper expectations with customers regarding the installation process
• Provide daily updates to the customer regarding the details of the installation
• Complete job site visits daily for all projects
• Confirm scope of work and compensation with installers prior to start of job
• Deliver on expectations contracted in the sales process
• Ensure job site cleanliness after installation and collect final payment
• Assist in management of the Production Assistant
• Resolve any customer complaints, repairs, or other inquiries with urgency
• Assist installation crews with whatever is necessary to finish projects
• Assist Office Manager in ensuring accurate invoicing for each project
• Work home show booths as needed
• Carry out small installations or repairs
• Lifting up to 80 lbs. on occasion
• Work with hand tools and power tools alike
• Keep warehouse and company vehicles organized and presentable

Qualifications:

• High school or equivalent
• Associate degree or some college (preferred)
• Home improvement or flooring sales/installation experience: 1 year (preferred)
• Able to work independently without supervision
• High level of organizational skills
• Outstanding written and communication skills

Compensation: $45,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America, with a unique shop-at-home model and an average 4.8 star rating from our 400,000+ customers.

We are an equal opportunities employer and welcome applications from all qualified candidates.