Production Coordinator

Floor Coverings International of Cape Cod; Pocasset (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Company car

Job summary

Floor Coverings International of Cape Cod is seeking a Production Coordinator to oversee flooring installations from sales to completion. You will ensure on-time, on-budget delivery and a high-quality customer experience by coordinating with sales, installers, and the franchise owner.

You will manage product orders, scheduling, and daily progress updates, while resolving issues and maintaining profitability.

Qualifications

• Must demonstrate strong leadership and supervisory abilities.
• Ability to work independently without direct supervision.
• Capacity to stay organized while coordinating multiple sites.
• Proven problem-solving skills with proactive approach.
• Good decision-making and professional presentation.

Responsibilities

• Meet with sales staff weekly to discuss sales, orders and customer expectations.
• Order all products needed for jobs and track deliveries.
• Schedule jobs to align with customer and installer availability.
• Provide ongoing installation updates to customers and clarify work to be done.
• Communicate job progress daily to stakeholders.
• Obtain written changes for contracted work and confirm scope and compensation with installers.
• Ensure installation aligns with contracted sales and timelines.
• Walk customers through the completed job and collect final payment.
• Manage each job to hit profitability targets.
• Complete job costing reports within 24 hours of installation.
• Seek installers offering better value and service for customers.
• Resolve conflicts and complaints promptly.
• Keep showroom and office neat and presentable.
• Be available for home shows and training seminars.

Skills

Leadership

Independence

Organization

Problem solving

Decision making

Professional image

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Company car

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

• Full-time
• Company vehicle provided for work appointments

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.