Production Coordinator

Floor Coverings International; Cranston (RI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Paid time off

Training & development

Paid training

Job summary

Floor Coverings International is looking for dedicated Production Coordinators to manage installations effectively and enhance customer satisfaction. You will meet with sales teams, ensure accurate product ordering, and keep clients informed throughout the installation process.

The ideal candidate will possess leadership skills, be able to work independently, and maintain organization while multitasking. Competitive salary, paid training, and a company vehicle provided are part of the perks.

Qualifications

• Strong leadership skills to manage installers and handle conflicts effectively.
• Ability to work independently and stay organized across multiple sites.
• A proactive approach to problem-solving and decision-making.

Responsibilities

• Meet with sales staff regularly to review sales and customer expectations.
• Accurately order products needed for jobs and follow up on deliveries.
• Schedule jobs according to customer and installer availability.
• Keep customers informed about installation details.
• Manage job progress to meet profit objectives.
• Complete job costing reports promptly.
• Resolve customer conflicts and maintain show room organization.

Skills

Leadership skill

Ability to work independently

Organization

Problem-solving

Decision-making

Professional image

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Paid time off
• Training & development

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

Job Details & Perks:

• No experience required
• Paid training provided
• Full-time
• Company vehicle provided for work appointments

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.