Production Coordinator

Floor Coverings International of Lehigh Valley, PA; Easton (Northampton County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Training & development

401(k) matching

Bonus incentives

Job summary

Floor Coverings International of Lehigh Valley, PA is seeking a Production Coordinator to oversee multiple flooring installations, ensuring they meet the sales-defined expectations and customer satisfaction. You will manage product orders, coordinate schedules with clients and installers, and keep customers informed of start dates and progress.

The role emphasizes building a positive customer experience, driving profitable outcomes, and maintaining organized job sites while attending trainings

Qualifications

• Flooring installation preferred.
• Previous experience ordering product accurately.
• Communicate professionally with customers.
• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Problem solve issues as they arise to meet customer expectations.
• Able to make reasonable decisions.
• Portrays a professional image.
• Oversee jobs to a 5 star Review

Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Abilty to resolve simple repairs
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Update daily log with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Skills

Flooring installation

Order product accuracy

Customer communication

Team leadership

Independent work

Tools

Order management software

Job description

Benefits:

• Free uniforms
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Join a locally-owned flooring business with a 5-star rating located in the Lehigh Valley! Our unique shop-at-home model allows customers to get perfect new floors without leaving their home. This customer focused, simple process has lead to a growing business looking for hard-working, service-minded individual who want to be part of a fast-paced team.

The Floor Coverings International Production Coordinator is responsible for overseeing the installation of multiple jobs to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently, profitably, and to the customer's expectation.

Job Details & Perks:

• Bonus and incentives
• Paid training provided
• Computer and App based work line
• Company card
• Retirement plan with match

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Abilty to resolve simple repairs
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Update daily log with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Flooring installation preferred.
• Previous experience ordering product accurately.
• Communicate professionally with customers.
• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Problem solve issues as they arise to meet customer expectations.
• Able to make reasonable decisions.
• Portrays a professional image.
• Oversee jobs to a 5 star Review