Production Coordinator

Socket.dev; Easton (Northampton County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus incentives

Paid training provided

Computer and App based work line

Company card

Retirement plan with match

Job summary

Floor Coverings International in the Lehigh Valley seeks a Production Coordinator to oversee multiple flooring installations and ensure they meet sales expectations. The role drives on-time delivery, profitability, and excellent customer experience.

Responsibilities include coordinating orders, scheduling, updating customers, and managing installers. The position emphasizes communication, organization, and problem-solving to maintain 5-star service levels.

Qualifications

• Experience in coordinating flooring or installation projects is a plus.
• Strong communication with customers and internal teams.
• Ability to manage multiple sites and deadlines.

Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on start date, time, and work scope.
• Communicate job progress daily and document changes.
• Obtain written permission for changes in contracted work.
• Confirm scope and compensation with installers before start.
• Walk customer through job at completion and secure final payment.
• Maintain organized showroom and office.

Skills

Customer service

Leadership

Communication

Problem solving

Independent work

Organization

Conflict resolution

Tools

Scheduling software

Job description

Benefits:

• Free uniforms
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Join a locally-owned flooring business with a 5-star rating located in the Lehigh Valley! Our unique shop-at-home model allows customers to get perfect new floors without leaving their home. This customer focused, simple process has lead to a growing business looking for hard-working, service-minded individual who want to be part of a fast-paced team.

The Floor Coverings International Production Coordinator is responsible for overseeing the installation of multiple jobs to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently, profitably, and to the customer's expectation.

Job Details & Perks:

• Bonus and incentives
• Paid training provided
• Computer and App based work line
• Company card
• Retirement plan with match

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Abilty to resolve simple repairs
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Update daily log with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Flooring installation preferred.
• Previous experience ordering product accurately.
• Communicate professionally with customers.
• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Problem solve issues as they arise to meet customer expectations.
• Able to make reasonable decisions.
• Portrays a professional image.
• Oversee jobs to a 5 star Review