Production Control & Customer Support Specialist

Leonard's Metal, Inc.; Auburn (WA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

401(k) retirement savings plan with company match

Paid holidays

Medical, dental, vision insurance

Tuition assistance

Job summary

Leonard's Metal, Inc. is seeking a Customer Service Representative (CSR) in Auburn, Washington. The CSR will act as the main point of contact for external customers, handling sales orders and resolving requests while fostering positive relationships.

The ideal candidate will require at least 4 years of customer service experience, ideally within manufacturing or aerospace. Benefits include competitive wages, 401(k) matching, paid time off, and various insurance coverage.

Qualifications

• Minimum of 4 years’ experience in customer service in manufacturing or related industry.
• Experience in the aerospace sector preferred.
• Strong organization, prioritization, and follow-through skills.

Responsibilities

• Resolve customer requests and complaints, optimizing resource use.
• Serve as the customer focal point for questions and problem resolution.
• Coordinate customer short flows and negotiate due dates.

Skills

Customer service experience

Analytical skills

Ability to solve practical problems

Microsoft Office proficiency

Teamwork skills

Education

Associate degree or high school diploma

Tools

SAP or similar ERP systems

Job description

Leonard's Metal, Inc. is seeking a Customer Service Representative (CSR) in Auburn, Washington. The CSR will act as the main point of contact for external customers, handling sales orders and resolving requests while fostering positive relationships.

The ideal candidate will require at least 4 years of customer service experience, ideally within manufacturing or aerospace. Benefits include competitive wages, 401(k) matching, paid time off, and various insurance coverage.