Customer Service Associate

RBC Bearings Incorporated; Compton (CA); On-site; USD 26,174 - 31,684; Full time

Job summary

RBC Bearings Incorporated in Compton, California, is seeking a Customer Service Representative to build and maintain relationships with key customers. The role requires excellent communication skills to effectively interact with customers and fulfill their needs regarding quotations and order statuses.

The ideal candidate will be proficient in Excel, capable of managing customer interactions, and ensuring accurate order entry to deliver exceptional service.

Qualifications

• Ability to build positive relationships with major customers.
• Experience in processing quotations and order entry.
• Strong organizational skills for documentation management.

Responsibilities

• Build and maintain relationships with key customers.
• Prepare quotes, status updates, and responses for customers.
• Ensure accurate and timely service and respond to customer requests.

Skills

Excellent communication skills

Proficiency in Excel

Job description

Build and maintain relationships with key customers for major aerospace and commercial products. Act as liaison with customers to process quotations, review and enter orders, while providing an excellent customer service experience for all internal and external customers.

To maintain the highest level of customer service through personal contact with a predetermined list of customers. A CSR must have excellent communication skills to interact with their customers, our Field Sales Representatives and Product Management. They must have the ability to fulfill a customer’s needs with respect to quotations, order entry, and order statuses.

Job Description

• Build positive relationship with all major customers.
• Proficiency in Excel is essential for this role.
• Maintain knowledge of company products and lead times.
• Prepare quotes, status updates and response for customers.
• Perform contract reviews and enter Purchase orders with accuracy.
• Ensure accurate and timely service and respond quickly and proactively to customer request.
• Organize and Upload all necessary documentation with digital storage software.
• Interface with all departments.

Pay Range

$19 to $23 per hour.

Please note that the salary range information is only applicable to California. This range is the company's good faith and reasonable estimate of the compensation for this role based on the position's responsibilities, qualifications, experience, and other relevant factors. Actual compensation may vary depending on the selected candidate's specific experience, education, skills, and other relevant factors.

Equal Opportunity Employer

Industrial Tectonics Bearings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident ["green card" holders] or have refugee or asylee status.