Customer Service Manufacturing

Trinity Employment Specialists; Claremore (OK); On-site; USD 52,000 - 64,000; Full time

Job summary

Trinity Employment Specialists in Tulsa, OK is seeking a Customer Service Representative (CSR) for an aerospace manufacturing environment. You will be the primary contact for customers, support new orders, manage delivery schedules, and resolve order-related concerns while coordinating with production and internal teams.

The ideal candidate has leadership presence, strong communication skills, and the ability to manage multiple priorities in a fast-paced, deadline-driven setting.

Qualifications

• Previous customer service experience in manufacturing or industrial environment preferred.
• Strong leadership and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office and order management systems.
• High attention to detail and accuracy.

Responsibilities

• Communicate with customers regarding order status, delivery timelines, and product details.
• Enter and manage new customer orders accurately.
• Coordinate with production, quality, and shipping teams to ensure on-time fulfillment.
• Proactively address and resolve delivery issues or order discrepancies.
• Maintain accurate documentation of customer communications and updates.
• Support continuous improvement in customer service processes.
• Monitor order progress and elevate concerns when necessary.
• Provide professional, solution-focused customer support.

Skills

Leadership

Decision-making

Written and verbal communication

Multitasking

Organization

Problem-solving

Tools

Microsoft Office

Order management systems

Job description

Customer Service Representative (CSR) - Aerospace Manufacturing | Leadership Skills Required

Pay: $58,000+ DOE

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Job Type: Full-Time

Location: Tulsa, OK

Customer Service Representative - Must-Have Requirements

• Previous customer service experience in manufacturing or industrial environment preferred
• Strong leadership and decision-making skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced setting
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office and order management systems
• High attention to detail and accuracy

Customer Service Representative - Position Summary

The Customer Service Representative serves as the primary point of contact for customers within an aerospace manufacturing environment. This role supports new orders, manages delivery schedules, and resolves order-related concerns while coordinating closely with production and internal teams. The ideal candidate demonstrates leadership, accountability, and the ability to manage customer relationships in a fast-paced, deadline-driven industry.

Customer Service Representative - Essential Duties & Responsibilities

• Communicate with customers regarding order status, delivery timelines, and product details
• Enter and manage new customer orders accurately
• Coordinate with production, quality, and shipping teams to ensure on-time fulfillment
• Proactively address and resolve delivery issues or order discrepancies
• Maintain accurate documentation of customer communications and updates
• Support continuous improvement in customer service processes
• Monitor order progress and elevate concerns when necessary
• Provide professional, solution-focused customer support

Customer Service Representative - Additional Qualifications

• Aerospace or manufacturing industry experience preferred
• Experience working with production schedules and supply chain coordination
• Strong leadership presence and ability to take ownership of accounts
• Ability to remain composed under pressure
• Team-oriented with strong follow-through and accountability

TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER