Production Assistant

Iron Insurance Partners, LLC; Lubbock (TX); On-site; USD 39,000 - 52,000; Full time

Job summary

Iron Insurance Partners, LLC is seeking a Production Assistant to support our Personal Lines production team. You will welcome guests, answer phones, manage front desk tasks, and provide administrative support to the office and clients.

Responsibilities include policy changes processing, deposits, mail, supplies, and collaboration with the CSA team. The role requires strong communication, confidentiality, and a proactive, team-oriented attitude.

Qualifications

• High school diploma or equivalent required.
• Licensed in Property & Casualty Insurance or ability to become licensed.
• Minimum of 2 years customer service experience.
• Willing to pursue additional insurance education.

Responsibilities

• First point of contact for the office; welcome guests and direct calls.
• Coordinate front desk activities and mail distribution.
• Post daily deposits for checks; handle mail distribution.
• Order office and kitchen supplies; manage inventory.
• Coordinate opening/closing procedures and maintain confidentiality.
• Support Personal Lines Production Team with policy changes and renewals.
• Other tasks as assigned by CSA team.

Skills

Positive attitude

Team oriented

Oral & written communication

Typing & math skills

Basic accounting

Detail oriented

Professional appearance

High energy

Self-motivation

Confidentiality

Education

High school diploma or equivalent

Property & Casualty license or ability to obtain

2+ years customer service experience

Willing to pursue insurance education

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization

Description

At Grimes Insurance & Iron Insurance Partners, a Production Assistant is an integral part of our Personal Lines Production Team. This role performs a wide range of duties to support the team and contribute to the growth of the agency by providing exceptional service to our clients. The ideal Production Assistant enjoys interacting with clients through email, phone conversations, and in-person office visits. They provide administrative support to the entire Personal Lines team while building strong, lasting relationships with both clients and fellow team members. Through professionalism, attention to detail, and a commitment to service, the Production Assistant helps deliver the high level of support and customer experience that defines Iron Insurance Partners.

Duties/Responsibilities

As Production Assistant, you will be the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distribution of correspondence and redirecting phone calls. To be successful as Production Assistant, you should have a pleasant personality and ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

• Answering, screening and forwarding incoming phone calls.
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Posting daily deposits for checks.
• Mail distribution and drop off including: USPS, UPS, FEDEX, etc.
• Order office supplies and kitchen supplies and maintaining inventory.
• Manage office opening and closing procedures.
• Adhere to all standard operating procedures.
• Maintain company and employee confidentiality.
• Other tasks as assigned.

Personal Lines Production Assistant Tasks

As personal lines Production Assistant, you'll support the entire personal lines production team.

• Process Personal Lines policy changes; mortgagee, loss payee, auto changes, etc. and issue certs, ID cards and EPI's as requested by Personal Lines team.
• Prepare Stewardship folders, postcards, other miscellaneous mail and administrative tasks
• Quote processing on carrier sites
• Review pre-month end reports for confirmation of accurate and timely renewal of all policies
• Function efficiently in all systems and adhere to consistent execution of all production processes
• Review and resolved discrepancy memos
• Other tasks as assigned by CSA team members.

Location

Lubbock

Position Requirements

Skills Required

• Positive, problem-solving attitude
• Ability to operate in a team oriented environment
• Excellent oral and written communication skills
• Excellent typing, keyboard and mathematical skills
• Basic accounting knowledge
• Detail oriented
• Well-groomed and neat appearance
• High energy levels
• Self-motivation
• Ability to maintain company and client confidentiality

Education and Qualifications

• A high school diploma or equivalent required
• Licensed in Property & Casualty Insurance or the ability to become licensed.
• Must have at a minimum of 2 years of customer service experience.
• Willing to pursue additional insurance education.

This position is currently accepting applications.