Production Assistant

Iron Insurance Partners, LLC; Wichita (KS); Sur place; USD 19 000 - 23 000; Plein temps

Résumé du poste

Iron Insurance Partners, LLC in Wichita is seeking a Production Assistant for our Personal Lines team. The role involves welcoming clients, handling front-desk duties, and providing administrative support to the Personal Lines group.

Ideal candidates will have a high school diploma, customer service experience, and the ability to pursue Property & Casualty licensing. Excellent communication and a professional appearance are essential for success in this position.

Qualifications

• Positive, problem-solving attitude and ability to work in a team.
• Excellent oral and written communication skills.
• Strong customer service experience and professional demeanor.
• Ability to learn and obtain Property & Casualty license or be willing to pursue licensing.

Responsabilités

• Welcome guests and coordinate front desk activities, including distribution of correspondence and directing calls.
• Answer and screen phone calls; greet visitors and manage front-desk duties.
• Process Personal Lines policy changes and issue certs, ID cards, and EPI’s as needed.
• Prepare stewardship folders, postcards, and other administrative tasks.
• Quote processing on carrier sites and review renewal reports for accuracy.
• Maintain confidentiality and adhere to standard operating procedures.

Connaissances

Positive attitude

Team oriented

Excellent communication

Typing speed

Basic accounting

Detail oriented

Professional appearance

Self-motivation

Confidentiality

Formation

High school diploma or equivalent

Licensed in Property & Casualty Insurance or ability to become licensed

2 years customer service experience

Willing to pursue insurance education

Description du poste

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization

Description

A Production Assistant is part of our Personal Lines Production Team. They perform a wide range of duties to support the team and to contribute to the growth of our agency by providing professional service for our clients. The ideal PL Production Assistant will enjoy interacting with our clients through email, phone conversations and welcoming customers in our office. They will provide administrative support to the entire personal lines team and develop lasting relationships both with clients and other team members.

Duties/Responsibilities:

As Production Assistant, you will be the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distribution of correspondence and redirecting phone calls. To be successful as Production Assistant, you should have a pleasant personality and ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

• Answering, screening and forwarding incoming phone calls.
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Posting daily deposits for checks.
• Mail distribution and drop off including: USPS, UPS, FEDEX, etc.
• Order office supplies and kitchen supplies and maintaining inventory.
• Manage office opening and closing procedures.
• Adhere to all standard operating procedures.
• Maintain company and employee confidentiality.
• Other tasks as assigned.

As personal lines Production Assistant, you’ll support the entire personal lines production team.

• Process Personal Lines policy changes; mortgagee, loss payee, auto changes, etc. and issue certs, ID cards and EPI’s as requested by Personal Lines team.
• Prepare Stewardship folders, postcards, other miscellaneous mail and administrative tasks
• Quote processing on carrier sites
• Review pre-month end reports for confirmation of accurate and timely renewal of all policies
• Function efficiently in all systems and adhere to consistent execution of all production processes
• Review and resolved discrepancy memosOther tasks as assigned by CSA team members.

Location

Wichita

Position Requirements

Skills Required:

• Positive, problem-solving attitude
• Ability to operate in a team oriented environment
• Excellent oral and written communication skills
• Excellent typing, keyboard and mathematical skills
• Basic accounting knowledge
• Detail oriented
• Well-groomed and neat appearance
• High energy levels
• Self-motivation
• Ability to maintain company and client confidentiality

Education and Qualifications:

• A high school diploma or equivalent required
• Licensed in Property & Casualty Insurance or the ability to become licensed.
• Must have at a minimum of 2 years of customer service experience.
• Willing to pursue additional insurance education.

This position is currently accepting applications.