Production & App Support Specialist - Finance (Onsite JC)

Pyramid-Consulting,-Inc.; Jersey City (NJ); Vor Ort; USD 90.000 - 96.000; Vollzeit

Zusammenfassung

Pyramid Consulting, Inc. in Jersey City, NJ is seeking an experienced Production Support/Application Support Specialist for a 24-month contract onsite.

The role focuses on prime brokerage applications, client reporting and dynamic pricing environments, with opportunities for long-term engagements. You will monitor production systems, troubleshoot incidents, and work with development and enterprise teams to resolve complex issues.

Qualifikationen

• 3 years of experience in production support, with a focus on financial services (Prime Brokerage experience preferred).
• Experience in building strong relationships with development and business partners.
• ITIL Service Operations – Incident, Problem, Service Request Management, Alert Management/Monitoring.
• Agents of driving a culture of continuous service improvement.

Aufgaben

• Provide first and second line support for prime brokerage applications focusing on client reporting and dynamic pricing environment.
• Monitor production environment to ensure availability and performance of systems, identifying and resolving issues in real-time.
• Troubleshoot technical and functional issues related to PB services, liaising with development teams and other enterprise teams for resolution of complex issues
• Perform root cause analysis and propose tactical and strategic solution for recurring production incidents
• Support deployments and releases, resiliency and disaster recovery exercises ensuring smooth integration
• Work with business stakeholders to understand service impact and prioritize resolution efforts
• Manage, document and communicate outages to senior business and technology stakeholders as well as follow ups to eliminate repeat occurrences.
• Drive Process Improvements and plant automation.Develop and deliver automation strategy.

Kenntnisse

Application Support

Production Support

Monitoring

Trading

Front Office

ITIL

SRE

DevOps

Python

Shell Scripting

Batch Scheduling

Automation

Prime Brokerage

Tools

Splunk

ITRS Geneos

Dynatrace

Jobbeschreibung

Pyramid Consulting, Inc. in Jersey City, NJ is seeking an experienced Production Support/Application Support Specialist for a 24-month contract onsite.

The role focuses on prime brokerage applications, client reporting and dynamic pricing environments, with opportunities for long-term engagements. You will monitor production systems, troubleshoot incidents, and work with development and enterprise teams to resolve complex issues.