Application Support Analyst: Rapid Incident Response

The CCS Companies; Norwood (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The CCS Companies is seeking an Application Support Analyst to monitor designated production environments and scheduled jobs, ensuring applications and systems run efficiently. The role requires 2+ years in a related position and familiarity with programming languages, IT principles, SQL, and strong communication.

You will respond to incidents, analyze issues, monitor alert systems, and work with development teams to resolve complex problems.

Qualifications

• 2+ years experience in a related programming or application support position.
• Experience with programming languages (e.g. C#, JavaScript, C++, etc.).
• Strong understanding of IT principles, software applications, troubleshooting methodologies and some system administration.
• Basic familiarity with running SQL statements in a MS SQL Server environment.
• Ability to diagnose and solve application issues.
• Knowledgeable with software architectures, error analysis and debugging are a plus.
• Able to work, collaborate and communicate with all levels of the organization.
• Must have strong verbal and written communication skills.
• Must be able to work on call and on weekends.

Responsibilities

• Responds to incidents and requests from end users regarding any application issues.
• Analyzes and resolves application issues or escalates as needed.
• Monitors application and alert systems for critical issues and potential problems.
• Identifies and reports on recurring problems or noticeable trends to improve support strategies.
• Keeps detailed records of support requests, solutions applied and resolutions to the documented problem.
• Works with the application development team and other support staff to resolve complex issues.
• Contributes to improvements in support processes and procedures.
• Ability to maintain consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office in accordance with CCS and department policies and procedures.

Skills

2+ years experience in application and

Education

High School diploma or GED

2-year technical degree or certificate

Job description

The CCS Companies is seeking an Application Support Analyst to monitor designated production environments and scheduled jobs, ensuring applications and systems run efficiently. The role requires 2+ years in a related position and familiarity with programming languages, IT principles, SQL, and strong communication.

You will respond to incidents, analyze issues, monitor alert systems, and work with development teams to resolve complex problems.