Product Support Technician — Windows & Skylights

Marvin; Milwaukee (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Marvin seeks a Product Support Specialist to join our Customer Service & Support team in Milwaukee. You will assist customers, dealers and internal partners with technical questions about our premium windows, doors and skylights, troubleshoot product and installation concerns, and document cases in our CRM.

You will collaborate with manufacturing, engineering and field teams to resolve issues accurately and promptly.

Responsibilities

• Assist customers, dealers and internal partners with technical questions about premium windows, doors and skylights.
• Troubleshoot product and installation concerns and document cases in CRM.
• Collaborate with manufacturing, engineering and field teams to resolve issues accurately and promptly.

Job description

Marvin seeks a Product Support Specialist to join our Customer Service & Support team in Milwaukee. You will assist customers, dealers and internal partners with technical questions about our premium windows, doors and skylights, troubleshoot product and installation concerns, and document cases in our CRM.

You will collaborate with manufacturing, engineering and field teams to resolve issues accurately and promptly.