Technical Product Support Specialist

Marvin; Peoria (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Assist customers, dealers, and internal partners with technical questions.
• Troubleshoot product and installation concerns.
• Document cases in our CRM system.
• Collaborate with manufacturing, engineering, and field teams to resolve issues.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns and provide timely resolutions.
• Document cases in the CRM system and ensure accurate case details.
• Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.