Product Support Specialist: Technical Expert for Customers

Rust-Oleum; Allen (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join Rust-Oleum as a Product Support Specialist in Allen, Texas, where you'll deliver exceptional product support and assist with technical inquiries. You will manage the customer journey and ensure prompt resolution of issues via phone, email, and chat.

The ideal candidate will have a customer-focused mindset, strong technical aptitude, and experience with industrial products. An associate degree is preferred, along with proficiency in ERP and CRM systems.

Qualifications

• An associate degree or higher is preferred.
• Experience with industrial or commercial building materials or similar technical products is preferred.
• Technical and mechanical aptitude in diagnosing and resolving product performance issues.

Responsibilities

• Ensure accurate and prompt resolution of customer issues by phone, email, and chat.
• Provide pricing, technical, and lead time information to support the Territory Managers.
• Serve as a subject matter expert providing product recommendations.
• Use software tools to document and manage customer needs and concerns.
• Validate inventory to ensure accurate lead times and ship dates.

Skills

Customer-focused mindset

Strong technical aptitude

Extensive communication skills

Proficiency in ERP and CRM

Effective problem-solving skills

Ability to manage multiple priorities

Strong collaboration skills

Working knowledge of industrial products

Education

Associate degree or higher

Tools

Salesforce CRM

Job description

Join Rust-Oleum as a Product Support Specialist in Allen, Texas, where you'll deliver exceptional product support and assist with technical inquiries. You will manage the customer journey and ensure prompt resolution of issues via phone, email, and chat.

The ideal candidate will have a customer-focused mindset, strong technical aptitude, and experience with industrial products. An associate degree is preferred, along with proficiency in ERP and CRM systems.