Product Support Specialist Representative (PSSR)

Paycom - ATS; Williston (ND); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k + Company Match

PTO Accrual

Paid Holidays

Safety Gear Reimbursement

Tool Allowance

Job summary

General Equipment & Supplies seeks a Product Support Sales Representative to enhance customer success through face-to-face engagement and tailored solutions in the ND region. The role focuses on selling parts, service, and small goods while building strong partnerships with customers to anticipate needs.

Based out of Minot, ND, the PSSR will coordinate with internal teams, maintain accurate records, and strive for long-term growth and satisfaction of our clients.

Qualifications

• Minimum of 2 years’ experience in sales, service, heavy construction or product support.
• Must have strong customer service skills and be highly motivated.
• Proficiency with CRM systems and MS Office.
• Willingness to learn company software and processes.

Responsibilities

• Grow coverage, retention, development, and satisfaction within the assigned territory.
• Sell parts, service, and small goods in the territory.
• Prepare quotes, track visits, and manage time using CRM.
• Collaborate with departments to keep customers up and running.

Skills

Sales experience

Customer service

CRM software

MS Word/Excel/Outlook

Driver's license

Tools

CRM program

GES software

Job description

OVERVIEW:The Product Support Sales Representative (PSSR) will be responsible for improving the business success of our customers through face-to-face contact and knowledge of their operation and needs. The primary objective of the PSSR is to build relationships and establish a true partnership that will make our customers more successful by anticipating and/or recognizing their needs and supplying parts, small equipment and setting up service for their equipment. This position will be based out of Minot, ND.ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for the coverage, retention, development, and customer satisfaction within your assigned territoryResponsible for selling parts, service, and small whole goods within your assigned territoryUtilize CRM program to track customer visits, prepare quotes, and organize timeWork with the PSSR Manager to develop territory and promote General Equipment & SuppliesWork with parts department, service department and territory salesman to keep customers up and running efficientlyIdentify new customers within assigned territory to promote GES growthPerform the necessary functions required for machine or equipment service and/or parts quotes (i.e. undercarriage evaluations, G.E.T evaluations, fit ups, record keeping, and recommendations)Attend educational and training programs covering company policies, department objectives, products services and programs, professional salesmanship and personal growthResponsible for keeping accurate expense records and submitting them weeklyAbility to balance the business needs and goals of the company while looking for the best interests of our customersCOMPANY BENEFITS: (*certain benefits are adjusted based on position)HealthFSAHSA w/ Employer ContributionsDentalVisionLife / AD&D / Critical Illness401k + Company MatchPTO AccrualPaid HolidaysPrescription Safety Glass ReimbursementSafety Boot and Cold Weather Gear ReimbursementAnnual Tool AllowanceEmployee Assistance ProgramUniform/Clothing AllowanceEmployee EventsSponsorshipsAdditional Job-Related Education and TrainingsShort/Long Term Disability – Employer PaidNATURE AND SCOPE OF JOB:Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching.Requires ability to push, lift, pull, and/or carry 10 lbs. or more.JOB REQUIREMENTS:Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be InnovativeA background in construction, aggregate and/or heavy construction equipment is recommended but not requiredMinimum of 2 years’ experience in sales, service, heavy construction or product supportAn above average computer comfort level and willingness to learn Microsoft Word, Excel, Outlook, CRM program and GES business softwareRequires a valid driver’s license and the ability to maintain an insurable driving recordMust have a positive mental attitudeMust have excellent customer service skills, both internal and external customersBe personable, highly motivated, reliable, ethical, and able to adapt to all forces around them, customers, suppliers, coworkers, and manufacturersAttain short and long-term objectives through good time management and planningStrong interpersonal skills and oral/written communication skillsOrganizational skills with ability to effectively manage multiple projectsTraining to develop expertise in all areas of GES products offered