Product Support Specialist (Remote - US)

Freddie Mac; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

A leading company is seeking a proactive Product Support Specialist. This fully remote role focuses on enhancing customer experience by providing exceptional support via various channels. The role requires strong communication skills and a problem-solving attitude, along with a Bachelor's degree and some experience in customer service.

Benefits

Competitive base salary

Equity package

Fully remote work

Flexible work culture

Access to a supportive team culture

Career growth potential

Participation in international company offsites

Qualifications

• 0-2 years of experience in a customer-facing or support role.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Serve as the first-line contact for customers via email, chat, and phone.
• Troubleshoot user issues, identify root causes, and provide clear, effective solutions.
• Analyze customer feedback and trends to inform product improvements.

Skills

Communication

Problem-solving

Empathy

Patience

Education

Bachelor's degree

Job description

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Product Support Specialist in the United States.

We are seeking a proactive and empathetic Product Support Specialist to be the first point of contact for customer inquiries and a champion for user satisfaction. In this role, you'll deliver exceptional support across email, chat, and phone channels, acting as a trusted expert on the platform. You will play a key part in enhancing the customer experience by identifying recurring issues, sharing feedback with the product team, and contributing to knowledge resources. This is a fully remote position, ideal for candidates who value independence, problem-solving, and meaningful customer interactions.

Accountabilities:

• Serve as the first-line contact for customers via email, chat, and phone
• Troubleshoot user issues, identify root causes, and provide clear, effective solutions
• Escalate technical problems when necessary while maintaining user communication
• Analyze customer feedback and trends to inform product improvements
• Maintain and update internal documentation and public help resources
• Collaborate cross-functionally to improve support workflows and user satisfaction
• Ensure all interactions reflect a professional, empathetic, and solution-oriented tone

Requirements

• Bachelor's degree
• 0-2 years of experience in a customer-facing or support role
• Strong written and verbal communication skills
• Ability to manage multiple priorities and stay organized
• High level of patience, empathy, and composure under pressure
• Self-motivated with a proactive, problem-solving mindset
• Fast learner with a genuine interest in technology and product functionality
• Sense of humor and a team-oriented attitude

Benefits

• Competitive base salary: $70,000 - $75,000
• Equity package
• Fully remote work across the Americas
• Flexible work culture with minimal meetings and high autonomy
• Access to a supportive, collaborative team culture
• Opportunity to join a profitable, fast-growing company
• Career growth potential and impact on product evolution
• Participation in international company offsites

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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