Oracle Application Support Manager

Oracle Contractors; United States; Remote; USD 70,000 - 137,000; Full time

Job summary

Oracle Contractors is seeking an experienced Application Support Manager to manage key client accounts in a remote role. Ideal for someone with deep Oracle ecosystem knowledge and strong leadership skills to ensure high service quality and satisfaction levels.

Qualifications

• Deep knowledge of Oracle Cloud technologies across multiple modules.
• Excellent client-facing communication skills.
• Proven leadership experience within application or infrastructure support environments.

Responsibilities

• Oversee client accounts ensuring high service quality and client satisfaction.
• Monitor and report on SLA adherence and client satisfaction.
• Lead incident and problem management efforts during high-severity events.

Skills

Oracle Cloud knowledge

Technical communication

Leadership

Job description

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Rate: up to $100 USD per hour

Location: Remote, USA (with up to 5% travel for new client kickoff)

We are recruiting for a client who is supporting their end-users with mission-critical Oracle environments. The team helps organizations manage, optimize, and troubleshoot their Oracle applications and infrastructure. We're seeking a proactive and experienced Application Support Manager to oversee their key client accounts and ensure high service quality and client satisfaction.

Key Skills Required

Manage a team of Oracle Cloud support agents, serving as the primary technical and relationship point of contact for client support operations.

Coordinate issue resolution with internal technical teams, ensuring timely response and high-quality outcomes for client incidents and service requests.

Monitor and report on SLA adherence, ticket metrics, and client satisfaction, escalating risks and opportunities for improvement.

Conduct regular client check-ins and service reviews to ensure alignment on goals, upcoming needs, and satisfaction levels.

Lead incident and problem management efforts, providing direction during high-severity events and ensuring root cause analysis is conducted.

Core Responsibilities

Deep Oracle ecosystem knowledge, primarily in Oracle Cloud technologies across multiple modules, with demonstrated experience managing quarterly release cycles, assessing impact, and coordinating regression testing.

Excellence with P2T (Production to Test) refreshes, including planning, execution oversight, and post-refresh validation activities to ensure data integrity and system performance.

Understanding of and experience with the Redwood user experience within Oracle Cloud, including awareness of its impact on design, usability, and end-user adoption.

Excellent client-facing communication skills, with the ability to translate complex technical details into clear, diplomatic language for a variety of stakeholders.

Proven leadership and team coordination experience within application or infrastructure support environments, with strong organizational and multitasking abilities to manage multiple client accounts and competing priorities.

This is a high-impact role with visibility across multiple stakeholders — ideal for someone with deep Oracle Cloud knowledge and a process-driven mindset.

About Oracle Contractors

Oracle Contractors is a specialist recruitment partner dedicated to connecting leading Oracle professionals with contract and permanent opportunities across the globe. With deep market knowledge and a trusted network, we support organizations in securing the right talent to deliver complex Oracle projects.

Disclaimer: Please only apply to the role if you match the requirements / have the necessary experience - and NO third-party vendors!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Information Technology

• Industries

  IT Services and IT Consulting

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