Product Support Specialist (Remote - US)

Jobgether; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

Jobgether seeks a proactive Product Support Specialist to enhance user satisfaction. This fully remote role involves troubleshooting customer inquiries, providing support via various channels, and collaborating to improve workflows. Ideal candidates value independence and possess strong problem-solving skills.

Benefits

Equity package

Flexible work culture with minimal meetings

Opportunity to join a profitable, fast-growing company

Career growth potential

Qualifications

• 0-2 years of experience in a customer-facing or support role required.
• Self-motivated with a proactive, problem-solving mindset.
• Strong written and verbal communication skills are essential.

Responsibilities

• Serve as the first-line contact for customers via email, chat, and phone.
• Troubleshoot user issues, identify root causes, and provide clear, effective solutions.
• Analyze customer feedback to inform product improvements.

Skills

Communication

Problem Solving

Empathy

Patience

Organization

Education

Bachelor's degree

Job description

Product Support Specialist (Remote - US)

Product Support Specialist (Remote - US)

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This range is provided by Jobgether. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $75,000.00/yr

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Product Support Specialist in the United States.

We are seeking a proactive and empathetic Product Support Specialist to be the first point of contact for customer inquiries and a champion for user satisfaction. In this role, you'll deliver exceptional support across email, chat, and phone channels, acting as a trusted expert on the platform. You will play a key part in enhancing the customer experience by identifying recurring issues, sharing feedback with the product team, and contributing to knowledge resources. This is a fully remote position, ideal for candidates who value independence, problem-solving, and meaningful customer interactions.

Accountabilities:

• Serve as the first-line contact for customers via email, chat, and phone
• Troubleshoot user issues, identify root causes, and provide clear, effective solutions
• Escalate technical problems when necessary while maintaining user communication
• Analyze customer feedback and trends to inform product improvements
• Maintain and update internal documentation and public help resources
• Collaborate cross-functionally to improve support workflows and user satisfaction
• Ensure all interactions reflect a professional, empathetic, and solution-oriented tone
  
  
  

Requirements

• Bachelor's degree
• 0-2 years of experience in a customer-facing or support role
• Strong written and verbal communication skills
• Ability to manage multiple priorities and stay organized
• High level of patience, empathy, and composure under pressure
• Self-motivated with a proactive, problem-solving mindset
• Fast learner with a genuine interest in technology and product functionality
• Sense of humor and a team-oriented attitude
  
  
  

Benefits

• Competitive base salary: $70,000 - $75,000
• Equity package
• Fully remote work across the Americas
• Flexible work culture with minimal meetings and high autonomy
• Access to a supportive, collaborative team culture
• Opportunity to join a profitable, fast-growing company
• Career growth potential and impact on product evolution
• Participation in international company offsites
  
  
  

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Non-profit Organizations and Primary and Secondary Education

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